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About the Role

Method is seeking a Director of Product with extensive experience in building software for small and medium-sized businesses to join our AI-native team and drive product evolution. As a key member of the leadership team, you will shape the product strategy and the future direction of Method CRM, focusing on leveraging AI to enhance productivity.

Responsibilities

Report to the CEO and lead a lean product team, managing its budget and scaling output through AI agents and automation.
Own the product plan, from long-term vision to immediate releases, ensuring all work is data-driven and customer-focused.
Oversee the end-to-end product lifecycle, ensuring all shipments address validated customer problems.
Conduct market research and competitive analysis to inform product positioning and maintain market leadership.
Improve established product processes by replacing manual approvals with AI agents while maintaining quality standards.
Track and improve key performance indicators (KPIs) based on customer outcomes.
Align with Engineering, Sales, Marketing, and Customer Support before building to ensure successful launches.
Maintain transparency by keeping product plans, roadmaps, and decision records accessible to all executives and team members.

Requirements

Extensive experience in a senior product leadership role, preferably in a B2B SaaS company.
Proven ability to coach Product Managers in strategic thinking and connecting features to customer problems and business outcomes.
In-depth knowledge of product development processes, UX/UI design principles, and quality assurance best practices.
Ability to communicate directly and manage expectations of peer executives effectively.
Demonstrated ability to exert influence beyond product management.
A proactive approach to seeking truth and asking critical questions before forming opinions.
Capacity to quickly understand both technical and customer problems from limited information.
Experience as an AI-native operator, having led teams through AI-first transitions.
Strong analytical skills with the ability to use data for decision-making and measuring product success.
Customer-obsessed, optimistic, and motivated to contribute to company growth.
Optimizes for customer experience over optics.

Skills

Product Management
SaaS
AI Agents
Market Research
Competitive Analysis
Product Development Processes
UX/UI Design Principles
Quality Assurance
Data Analysis
Customer Relationship Management (CRM)

Location

Downtown Toronto

Work Type

Hybrid
Full-time
Permanent

Experience Level

Director

Benefits

Flexible hybrid work model
Collaborative and social team culture with regular events
Growth-stage company experience
Training on Method's products, policies, and procedures
Quarterly professional development budget
Comprehensive health benefits (healthcare, vision, dental)
Weekly lunch credit

About the Company

Method transforms how small businesses operate by providing real control over customer workflows.
Method CRM is designed for small businesses that have outgrown spreadsheets, offering deep QuickBooks and Xero integrations and a no-code customization engine.
Method is using AI to build intelligent agents that help users rapidly build and customize no-code apps, aiming to help small businesses work smarter.

Equal Opportunity

Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness.
Method is committed to being an inclusive and accessible workplace and provides accommodations for candidates during the selection process.