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About the Role
This role involves owning relationships with restaurant partners, ensuring they derive long-term value from Loyalist. You will lead implementations, design custom solutions, grow accounts, and collaborate with founders and engineers to enhance the product. It's a hands-on position requiring creative problem-solving, data analysis, and translating operational needs into product improvements.
Responsibilities
- Serve as the main point of contact for enterprise restaurant groups.
- Build relationships with operators and decision-makers, understanding their operations and identifying product needs.
- Onboard restaurant teams, integrate their data, train their teams, and recommend Loyalist usage.
- Identify and pursue account expansion opportunities.
- Address partner questions, debug issues, and develop quick workarounds.
- Utilize data and best practices to answer strategic questions.
- Analyze guest and sales data to uncover actionable insights.
- Collaborate with engineering and founders to share customer feedback and improve the platform.
- Contribute to documentation, how-to guides, and templates for restaurants.
- Stay informed about industry trends and emerging restaurant technology.
Requirements
- 4+ years in tech, consulting, customer success, or account/project management.
- Strong relationship-building skills, comfortable working with various stakeholders.
- Ability to translate technical concepts into restaurant-friendly language.
- Highly organized, proactive, and reliable.
- Comfortable working with data and dashboards to find patterns and insights.
- A partnership mindset with a willingness to exceed expectations.
- Ability to work independently and collaboratively in a fast-paced, evolving environment.
- Experience in or around restaurants (Bonus).
- Familiarity with SQL or data analysis tools (Bonus).
Skills
- Customer Strategy
- Consulting
- Data Analysis
- Product Feedback
- Project Management
- Relationship Management
- Problem-Solving
- SQL
- Data Analysis Tools
Location
- SoHo office
Work Type
- In-person collaboration five days a week
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $100K–$150K + equity
Benefits
- Comprehensive health, dental, and vision coverage (FSA and HSA options)
- Daily lunch from NYC’s best restaurants
- Unlimited PTO
- Access to coveted reservations in NYC