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About the Role
The Senior Account Manager, Business Uniforms supports the strategic management and execution of a large-scale airline uniform program, serving as a key partner between the client, internal teams, suppliers, and distribution partners to ensure successful delivery of uniform products, services, and initiatives. The ideal candidate is a highly organized relationship builder with strong program management, operational, and analytical skills.
Responsibilities
- Manage the day-to-day operations of the uniform program for a major airline.
- Provide strategic planning and execution of program deliverables including system initiatives and rollouts, inventory management, product launches, special projects, and continuous improvement initiatives.
- Manage the replenishment and distribution program to ensure employee orders are fulfilled, stock availability is maintained, new hire needs are supported, and service levels are achieved.
- Determine, establish, and manage appropriate governance structures for projects, including clear roles, responsibilities, escalation paths, and performance metrics.
- Lead cross-functional teams to deliver uniform product changes, process improvements, and business-critical initiatives.
- Manage new product development and execution in collaboration with internal stakeholders, manufacturers, suppliers, and external partners.
- Build and maintain strong relationships across business areas, creating effective feedback mechanisms to identify opportunities and resolve issues proactively.
- Manage weekly financial reporting and sales performance to ensure program targets and budget objectives are achieved.
- Partner with planning, sourcing, and operations teams to manage demand forecasting, inventory planning, replenishment, and supply chain risks.
- Support the internal Customer Service team by addressing escalated issues, providing solutions, and communicating program updates and changes.
- Serve as the key point of contact for airline stakeholders, ensuring a high level of customer satisfaction and program success.
- Develop and present executive-level reports, dashboards, and business reviews highlighting program performance, risks, opportunities, and recommendations.
- Monitor key performance indicators (KPIs) including inventory turns, service levels, fulfillment rates, order accuracy, customer satisfaction, and financial performance.
- Identify operational efficiencies and implement process improvements to enhance the customer and employee experience.
- Manage vendor relationships and hold partners accountable for service, quality, delivery, and cost expectations.
- Lead issue resolution and risk mitigation efforts to ensure business continuity and successful program outcomes.
- Support contract compliance, pricing management, and ongoing commercial discussions with customers and suppliers.
Requirements
- Proven experience in Program Management, Account Management, Operations Management, Supply Chain, or a related field.
- Strong understanding of the garment production lifecycle, including design, sourcing, manufacturing, inventory management, and distribution.
- Experience managing large-scale uniform, apparel, retail, hospitality, airline, or distribution programs.
- Exceptional project management skills with the ability to manage multiple priorities and deadlines simultaneously.
- Strong financial acumen with experience managing budgets, forecasts, sales reporting, and program profitability.
- Experience managing third-party vendors, manufacturers, and logistics partners.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- Demonstrated ability to drive process improvements and implement scalable solutions.
- Excellent communication and presentation skills with the ability to engage stakeholders at all levels, including executive leadership.
- Ability to thrive in a fast-paced environment and adapt quickly to changing business priorities.
- Highly organized, detail-oriented, and results-driven.
- Customer-focused mindset with a passion for delivering exceptional service and program execution.
- Ability to balance strategic thinking with hands-on execution and day-to-day operational management.
- Self-motivated, proactive, and capable of working independently while fostering strong team collaboration.
Skills
- Program Management
- Account Management
- Operations Management
- Supply Chain
- Garment production lifecycle
- Project management
- Financial acumen
- Budget management
- Forecasting
- Sales reporting
- Vendor management
- Analytical skills
- Problem-solving
- Process improvement
- Communication skills
- Presentation skills
- Microsoft Excel
- Power BI
- ERP systems
- Inventory management platforms
Experience Level
- Senior
Education Level
- Bachelor's degree or equivalent professional experience
Salary/Compensations
- USD $106,920.00 - USD $149,460.00 /Yr.
Benefits
- Medical/dental/vision
- Term life insurance
- Paid vacation/holidays
- 401(k) with Company match
- Associate discount on all Catalyst Brands merchandise