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About the Role

This role involves managing store operations, driving sales, and ensuring high standards of customer service. You will be responsible for leading a team, managing profitability, and executing all store operational processes.

Responsibilities

Review and analyze P&L statements.
Provide selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services including battery installation, testing, and wiper installs.
Ensure high standards of customer service, including prompt handling of complaints.
Perform manager on duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties.
Manage the weekly scheduling process.

Requirements

Friendly communication skills.
Ability to locate and stock parts.
Safety knowledge and skills.
Parts and automotive system knowledge.
Ability to execute and train advanced solution, project, and product quality recommendations.
Ability to source parts from numerous places, including special order, FDO, and second source.
Ability to execute and train all store operational processes and procedures.
Ability to execute and train testing and diagnostic equipment for DIY services.
Ability to execute and train inventory systems and store equipment.
Ability to execute and train POS and Parts lookup systems.
Working knowledge of automotive systems preferred.
Ability to speak and write English (Spanish a plus) and communicate effectively.
Ability to build strong relationships with customers, peers, and upper management.
Proficiency in Microsoft software (Word, Excel required; PowerPoint preferred).
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
Ability to review and analyze business reports, such as profit and loss statements (P&L).
Ability to hold others accountable, inspect work quality, and give feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
2-3 years of experience managing a team of 10-20 Team Members in a fast-paced retail environment.
Successful experience managing profitability; proven financial and business acumen.
Ability to predominantly walk or stand.
Ability to talk and hear.
Ability to use hands and fingers to handle or feel; reach with hands and arms.
Ability to climb or balance.
Ability to stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Skills

P&L analysis
Sales experience
Customer service
Team management
Financial acumen
Business analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Communication
Relationship building
Problem-solving

Location

Inside
Outside

Work Type

Full-time
Retail

Experience Level

2-3 years of management experience
Assistant General Manager

Education Level

High school diploma or GED
Bachelor's degree in business or related area preferred

Salary/Compensations

Eligible for sales commission based on individual or store performance.

Benefits

Sales commission

About the Company

We are an Equal Opportunity Employer and comply with all applicable federal, state, and local laws.

Equal Opportunity

We do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.