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About the Role

Provide academic advising and related student support services to facilitate Austin Community College's (ACC) Guided Pathways model. Work may be performed in-person or virtually.

Responsibilities

Guide students during advising sessions regarding educational issues such as course and program selection, class scheduling, TSI compliance, Academic Standard Progress, adjustment to college life, study habits, career planning, and financial wellness.
Support students during advising sessions with the application, award, and administration of financial aid to ensure eligible students have access to and leverage federal and state aid for the completion of academic awards.
Assess needs for assistance, financial aid, or additional training, and refer students to the appropriate services.
Manage caseloads effectively and implement interventions that promote student success and retention, with special emphasis supporting students who are academically at-risk/under-prepared.
Educate individuals using basic coaching techniques to help them understand and overcome personal, social, or behavioral challenges affecting their educational or career/employment objectives.
Coordinate referrals to college and community services as needed, including student mental health counseling.
Review transcripts, interpret test scores and other information to determine college readiness and compliance with the TSI.
Maintain expert advising knowledge of assigned Area(s) of Study.
Maintain accurate and complete student records as required by laws, institutional policies, and administrative regulations.
Prepare students for later educational experiences (transfer) by encouraging them to explore career opportunities and to persevere with challenging tasks.
Confer with instructors, administrators, and other professionals to discuss students' progress, resolve academic, financial, and other challenges, and to determine priorities for students and their resource needs.
Document advising recommendations, directives, interventions, and other pertinent information in the district's various information management platforms; reply to emails and telephone calls timely regarding program or course issues.
Gather data and prepare reports on students and activities as required by supervisor or ACC leadership.
Participate in and promote career- and employment-related programs and events, such as transfer/career planning presentations, work experience programs, job/transfer fairs, and career/transfer workshops.

Requirements

Maintain an established work schedule including weekend and evening hours.
Maintain confidentiality of work-related information and materials.
Exhibit cultural competence when working with all students and other members of the college community.
Demonstrate initiative, follow-through, tact, diplomacy, and good judgment in dealing with constituents.
Employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.
Employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Skills

Understanding of and commitment to the principles and best practices associated with Student Success specifically, effective educational plan development, timely and effective academic coaching strategies, graduation and transfer processes, short-term services and activities that support program persistence and completion.
Knowledge of student databases, information management systems, caseload management, Family Educational Rights and Privacy Act (FERPA) and general administrative support.
Understanding of multicultural education programs and systems and the importance of cultural competence in promoting student success.
Knowledge of college admissions and onboarding processes, program offerings and educational pathways, and managing the transition to college.
Effective interpersonal and public speaking skills.
Effective organizational and planning skills.
Disseminate complex information effectively to the intended recipient.
Establish and maintain effective working relationships that foster continued student success.
Use a variety of spreadsheet, word processing, database, and presentation software.
Bilingual: English - Spanish

Location

In-person or virtually

Work Type

Full-time

Experience Level

Two years related work experience

Education Level

Bachelor's degree
Associate’s degree plus two (2) years of related work experience may be substituted for the required education

Salary/Compensations

$48,630 - $55,284

About the Company

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
We embrace our identity as a community college, as reflected in our mission statement.
We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that values intellectual curiosity and innovative teaching, is attracted by the college's mission to promote equitable access to educational opportunities, cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities, is focused on student academic achievement and postgraduate outcomes, welcomes difference and models respectful interaction with others, and engages with the community both within and outside of ACC.

Equal Opportunity

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes.
If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC.
The report includes institutional policies concerning campus security and other safety information.
For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.