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About the Role

The Program Director will oversee the development and daily operations of the site, supervising staff and ensuring ongoing client case management. This role requires a visionary leader experienced in serving individuals with mental illness and substance abuse histories, preferably within a supportive housing setting.

Responsibilities

Oversee the overall quality and provision of services provided to residents.
Provide leadership and vision at the site.
Participate in hiring, training, supervising, and developing the program team with a strong sense of accountability for achieving outcomes and complying with regulations.
Manage program development, implementation, coordination, and evaluation.
Ensure services are known, accessible, and inclusive to all potential participants, utilizing a Housing First model with Harm Reduction, Motivational Interviewing, Stages of Change, and Trauma Informed Care.
Ensure case management services and assessments are rooted in evidence-based models, respecting cultural differences.
Collaborate with Workforce Opportunities Staff to assist tenants in developing employment goals.
Ensure overall compliance with organizational and funder regulations and adhere to documentation requirements.
Oversee the development and implementation of program services, including groups and community meetings.
Perform data integrity checks on AWARDS and TMS and create plans to address deficiencies.
Compile accurate and timely reports to internal and external stakeholders.
Collaborate with the Building Operations Manager to ensure communication and joint planning between Social Services and Property Management.
Develop or modify site policies and procedures as needed.
Conduct monthly quality assurance of all case records.
Provide weekly clinical supervision, including monthly case conferences and Incident Committee Reviews.
Provide direction, motivation, training, and support to Social Service staff through weekly team meetings.
Provide orientation for staff to Jericho Project mission, protocols, and procedures.
Monitor and evaluate staff performance.
Manage the site operating budget to ensure it is maintained within contractual guidelines.
Facilitate monthly community meetings and provide direct services to residents as needed.
Participate in Program Directors meetings to develop and evaluate program services.
Identify resources and develop community linkages for clients.
Identify and meet training needs for staff.
Assist with Jericho Project events and perform other duties, including networking with social service organizations.
Utilize data to ensure program goals are met and to address trends.
Provide written reports to Senior Management as required.
Be available on-call for tenant emergencies and Social Service emergency consultation, including crisis intervention.
Assess serious incidents, review incident management, and make corrections.
Participate in community initiatives to fulfill Jericho Project’s mission.

Requirements

Master’s Degree in Social Work, Human Services or related field required.
At least five years’ experience working in the fields of substance abuse, mental health, and/or homelessness.
Must be computer literate.
Must have proven supervisory skills including at least three years of supervisory experience.
Must possess superior written and verbal skills.
Understanding of Harm Reduction, Motivational Interviewing, Housing First & Supported Employment Modalities.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to speak, hear, see, and write.
Ability to use a computer and related software programs.
Local and/or national travel required.
May require some longer weekday/weekend commitments.

Skills

Harm Reduction
Motivational Interviewing
Housing First
Supported Employment Modalities
Supervisory skills
Written communication
Verbal communication
Computer literacy
Data integrity checks
Budget management
Crisis intervention

Location

Fordham Village (Bronx)

Work Type

Exempt
Full-time

Experience Level

At least five years’ experience working in the fields of substance abuse, mental health, and/or homelessness
At least three years supervisory experience

Education Level

Master’s Degree in Social Work, Human Services or related field

Salary/Compensations

$85,000.00 to $90,000.00

About the Company

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983.
What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City.
Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
Together, these services support our four pillars of stability: housing, employment, wellness, and family.
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program.
As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

Equal Opportunity

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.