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About the Role
The Hospitality & Spa Intern will support the North America Hospitality team in driving growth, improving operational efficiency, and enhancing client engagement across hospitality and corporate gifting channels. This role offers a hands-on opportunity to gain exposure to sales operations, client management, CRM tools, and strategic business analysis within a fast-paced, luxury brand environment.
Responsibilities
- Manage and monitor the Corporate Gifting inbox, ensuring timely and professional responses to all inquiries
- Qualify incoming leads and route opportunities to the appropriate team members
- Maintain accurate tracking and follow-up of all sampling requests and inquiries
- Assist the sales team with client follow-ups, prospecting activities, and pipeline support
- Coordinate and support the execution of sampling programs and requests
- Support the planning and execution of trade shows, events, and marketing activations
- Maintain and update customer databases and account information to ensure data accuracy
- Ensure all activities (leads, samples, follow-ups) are properly logged and tracked in CRM
- Support ongoing improvements in CRM usage, reporting, and data quality
- Assist in developing and implementing tools, processes, and best practices to improve team efficiency
- Support the team in kit development, coordination, and follow-up with clients
Requirements
- Prior internship experience
- Proactive and self-starter
- Strong attention to detail
- Customer-focused mindset
- Problem-solving and solution-oriented
- Team player with strong interpersonal skills
- Proficient in Excel & Power point
Skills
- Excel
- Power point
- CRM
- Sales Operations
- Client Management
- Business Analysis
- Communication Skills
- Analytical Accuracy
- Organization
Location
- North America
Work Type
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree
- Master's degree
Benefits
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount
About the Company
- Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
- With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
- Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
- With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
Equal Opportunity
- L'Occitane's Privacy Statement
- Employee Rights
- FMLA: Posters
- FMLA Special Rules for Returning Military Members (USERRA)