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About the Role

The Sr. Conference & Events Manager will provide comprehensive support to guests and event organizers for high-profile clients, ensuring exceptional customer service through meticulous planning and execution. This role requires strong guidance and strategic planning for both internal and external events.

Responsibilities

Lead the planning, coordination and execution of conference and event experiences from concept to completion for both internal and external special events.
Coordinate and supervise event logistics, including event setup, audiovisual, catering, and accommodations.
Conduct post-event evaluations to measure success, identify areas of improvement, and gather feedback from customers.
Manage and support the growth and development of (1) Conference and Events Coordinator.
Contact organizers and maintain effective communication through planning and while on-site.
Respond to any problems or issues that arise in a timely manner during the preparation or course of the event.
Coordinate organizers requests for additions/changes to scheduled arrangements and ensure setups are in agreement with event requirements.
Conduct pre-function walkthroughs to review all pertinent information to setup.
Confirm conference room and event standards are maintained at a superior level, ensuring cleanliness and proper furniture setup.
Alert Facilities of any observed site deficiencies for immediate corrective action.
Always maintain positive guest and customer relations, promptly responding and anticipating needs.
Ensure Certificates of Insurance are in compliance with landlord requirements in advance of event.
Work directly with architect and expeditor to file Temporary Place of Assembly permits.
Assist with quarterly site preparations for Global Board of Directors meetings.
Liaison with physical security to expedite entrance for VIP guests.
Oversee (4) Facilities Technicians to ensure events are setup, refreshed and broken down in compliance with scheduled times.
Assist in the interview process of potential candidates.
Help create and improve streamlined event processes and procedures.
Direct the final breakdown of function room, clean up and ensure all closing duties for staff are complete.
Maintain close communication with Facilities on all high-profile events.
Submit landlord work orders for events that require OT cleaning, OT freight and/or extended rooftop access.
Maintain and update event lookahead and setup schedule weekly.
Stay updated on industry trends, emerging technologies, and innovative event concepts to enhance event experiences.
Become familiar with Cushman & Wakefield and client policies, practices and procedures as they relate to position and job description.
Maintain positive morale of group and lead by example.
Assist client community in a professional and supportive manner.
Perform daily responsibilities with self-managed initiative (i.e., completing requests, meeting deadlines).
Complete reports accurately and in a timely manner, with appropriate attention to detail.
Assist with special projects as requested.
Other duties and assignments as required to meet the needs of the business.

Requirements

Must be able to lift 25 lbs. and sit, walk, stand or bend for extended periods of time.

Skills

Exceptional interpersonal skills, both in person and via telephone displaying a high level of professionalism
Ability to develop, maintain and adhere to action items, responsibilities, goals and initiatives self-imposed or assigned.
Be able to learn quickly and follow detailed instructions.
Proficient in MS Office Suite to include Outlook Calendar, Word, Excel, and PowerPoint.
Ability to provide consistently accurate service with acute attention to detail.
Exceptional written and verbal communication skills
Ability to multitask and manage multiple events, meetings or projects in a fast-paced environment for a variety of client representatives.
Dependability and maturity strongly required with the ability to accommodate change when needed.
Strong organizational skills

Location

New York, NY

Work Type

Full-time

Experience Level

Minimum of five years of experience in office administration or closely related experience
Minimum of five years coordinating meetings and events.

Education Level

College degree and/or related experience and training preferred.

Salary/Compensations

$119,000.00 - $140,000.00

Benefits

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance programs
Disability insurance programs
Paid time away from work
Unpaid time away from work

About the Company

Cushman & Wakefield is a global leader in commercial real estate services.

Equal Opportunity

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.