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About the Role

Payments Canada is seeking a Specialist, Talent Management to support the organization's talent strategy by providing analytical, programmatic, and change management tracking. This role is crucial for building talent roadmaps, developing policies, coordinating enterprise-wide talent programs, and tracking progress to advance the organization's talent agenda. The Specialist will apply change management principles to help leaders and teams adapt to new talent processes and systems, leveraging strong analytical skills, data-driven storytelling, and expertise in people and culture practices.

Responsibilities

Support the Talent team in deploying change management strategies and plans for enterprise-wide talent initiatives.
Assist in the logistics, design, coordination, and facilitation of talent programs.
Administer and track change impact, readiness, and post-program assessments.
Maintain the central repository for Talent methodologies, templates, and toolkit resources.
Provide day-to-day administrative support for enterprise-wide talent initiatives.
Navigate and maintain the talent-related HR Information System (Dayforce), ensuring accurate data entry.
Act as a first point of contact for general employee inquiries regarding corporate benefits, performance management, and talent development programs.
Liaise with external training vendors and stakeholders to coordinate logistics, scheduling, and invoicing.
Design and maintain talent roadmaps and reports that deliver actionable insights.
Collect, analyze, and interpret data related to strategic workforce planning, culture, engagement, recruitment, compensation, retention, performance, and learning.
Identify trends and risks in talent data and recommend evidence-based interventions.
Maintain a strong pulse on talent trends and identify potential impacts on the organization.
Present research findings, insights, progress updates, and change recommendations to the Talent team.
Evaluate the effectiveness and ROI of talent programs, supporting continuous learning and improvement.
Obtain stakeholder feedback on existing deliverables to determine modifications and/or enhancements.
Support the development, testing, and implementation of new or improved tools and methods.
Document and continuously improve Talent policies and operational processes.
Collaborate with HRIS and People business partners to improve talent data within Dayforce.
Establish relationships to foster collaboration with internal stakeholders.
Participate as a SME on the Talent team and support engagement with cross-functional teams in a consultative/advisory role.
Contribute to Talent discussions, shaping the team's agenda with market trends and organizational knowledge.
Apply change management principles to ensure the smooth adoption of new Talent processes, systems, and data-driven initiatives.
Participate in courses and seminars related to development goals.
Pursue internal and third-party reading and research to maintain skills required for the role.

Requirements

Undergraduate degree in human resources, business administration, research, psychology or a related field of relevant experience.
A minimum of three to five (3-5) years of experience in HR / Talent, with exposure to talent management, development and change management frameworks.
Advanced knowledge and experience in Google Workspace (Docs, Sheets, Slides).
Proficiency in HR information systems (e.g., Dayforce, Workday), workforce data, and employee engagement surveys.
Strong analytical skills with the ability to extract and synthesize talent data.
Strong coordination, time management and organizational skills.
Excellent verbal and written communication skills for interacting with internal employees and external vendors.
Demonstrated experience supporting change management initiatives.
Excellent attention to detail and professional and personal effectiveness skills.
Experience in establishing effective relationships with internal stakeholders.
Experience in supporting multiple priorities and projects.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
Occasional travel will be required.

Skills

Analytical and Technical
Proficiency in Google Workspace
Familiarity with HR information systems (e.g., Dayforce, Workday), workforce data, and employee engagement surveys
Experience handling and organizing large datasets, including unstructured quantitative and qualitative data
Strategic and Change Leadership
Proven ability to develop and manage talent analytic roadmaps and priority tracking
Understanding of change management frameworks (ADKAR) and how to apply them in HR and organizational transformation contexts
Support stakeholders through change using data-driven storytelling and engagement approaches
Communication and Collaboration
Excellent attention to detail
Professional and personal effectiveness skills (Collaboration & Teamwork, Time Management & Prioritization, Critical Thinking & Problem-Solving, Analytical Thinking & Digital Literacy)
Accountability, Ownership & Performance Orientation
Flexibility, Adaptability & Navigating Change
Integrity, Ethical Conduct & Professionalism
Growth Mindset, Curiosity & Continuous Learning
Strong storytelling and presentation development skills
Excellent interpersonal skills with the ability to collaborate across HR and business units
Bilingualism (English and French) is considered an asset.

Location

Hybrid (remote/office)

Work Type

Hybrid
Full-time

Experience Level

3-5 years of experience in HR / Talent

Education Level

Undergraduate degree in human resources, business administration, research, psychology or a related field
Certifications Preferred: Certified Associate in Project Management (CAPM), Prosci Change Management, CHRP or SHRM-CP.

Salary/Compensations

$83,300

Benefits

Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.

About the Company

Payments Canada is at the forefront of the Canadian payment ecosystem, making payments easier, smarter and safer for all Canadians.
We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges.
We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Our culture fosters authenticity, collaboration, innovation and development.
We empower one another, make meaningful contributions that not only impact the organization, but our country!
We develop and nurture meaningful connections that drive innovation in our ecosystem.

Equal Opportunity

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring.
We are an equal opportunity employer and value diversity at our company.
Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making.
Our trained recruitment professionals and hiring managers always make the final hiring decisions.
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work.
We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities.
If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity.
Preference will be given to Canadian citizens and permanent residents.
Only selected candidates will be contacted for an interview.