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About the Role
Arch Amenities Group, a leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate responsible for greeting guests and members, providing information about services and amenities, building relationships, and processing transactions.
Responsibilities
- Ensures the “Arch Amenities Group Experience” for members and guests by maintaining established standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Reports any incident or accident to the Facility Manager.
- Submits all paperwork and financial reporting in accordance with Arch Amenities Group policy.
- Develops and maintains accurate department maintenance procedures and checklists.
- Maintains a monthly inventory of supplies and/or products.
- Becomes knowledgeable about the facility and its amenities to effectively communicate with members and/or guests.
- Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Greets each and every guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc.
- Ensures proper coverage when it’s necessary to leave the area.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift.
- Maintains and updates staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs.
- Makes reservations for spa services and personal training.
- Receives payments for goods and services and properly accounts for the money.
- Reconciles daily sales, deposits, and receipts.
- Assists staff with lifting and storing facility equipment, furniture, and products.
- Performs additional duties as assigned.
Requirements
- High School diploma required; college degree preferred.
- Customer service experience.
- Previous experience handling money.
- Excellent communication, customer service skills, and work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic and motivational.
- Strong team player.
- Proficient in appropriate computer skills and office equipment.
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays.
- Availability to stand for long periods of time.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
Skills
- Customer service
- Handling money
- Communication
- Work ethic
- Organization
- Time management
- Computer proficiency
- Office equipment proficiency
Education Level
- High School diploma
- College degree preferred
About the Company
- Arch Amenities Group is the world's leading spa, fitness and leisure firm.
Equal Opportunity
- Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.