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About the Role
We are looking for a Gainsight Administrator & Developer to help transform how we engage, support, and grow our customer base. You will be a strategic technology partner to Customer Success, Sales, Operations, and IT, designing and optimizing Gainsight solutions that enable proactive customer engagement, operational excellence, and data-driven decision-making. You'll guide platform innovation, automation, integrations, and adoption while helping shape the future of our digital customer success strategy.
Responsibilities
- Design, configure, and continuously improve Gainsight capabilities including Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, and Dashboards.
- Build scalable customer success programs that support onboarding, adoption, risk management, renewals, retention, and expansion initiatives.
- Develop solutions that enable Customer Success Managers to proactively identify opportunities and customer risks.
- Create automated workflows, customer journeys, playbooks, and business processes that improve efficiency and consistency across the customer lifecycle.
- Use Gainsight's automation and AI capabilities to reduce manual effort, surface applicable insights, and improve customer outcomes.
- Partner with business stakeholders to evolve and scale digital customer success programs.
- Lead the development and optimization of Gainsight integrations with Salesforce and other customer success platforms.
- Develop data models, integrations, automations, and reporting structures that ensure accurate customer, ARR, adoption, and renewal insights.
- Champion data quality, governance, and system performance across the customer success technology ecosystem.
- Collaborate with Customer Success, Sales, Revenue Operations, Analytics, and IT teams to translate requirements into scalable technical solutions.
- Be the trusted advisor on customer success process design, platform optimization, and technology strategy.
- Provide user enablement, documentation, troubleshooting, and best practices that maximize adoption and business value.
Requirements
- Bachelor's Degree in Relevant Field
- US Applicants- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 5+ years of experience in Customer Success Operations, Revenue Operations, Business Systems, CRM Administration, or related roles.
- Hands-on experience administering and configuring Gainsight.
- Experience supporting SaaS, recurring revenue, or customer success operating models.
- Experience with Salesforce data structures, workflows, reporting, and system configuration.
- Experience translating business requirements into scalable technical solutions.
- Gainsight Administrator Certification (Level 2 or Level 3)
- Expertise with Rules Engine
- Expertise with Journey Orchestrator
- Expertise with Data Designer
- Expertise with Scorecards & Health Scores
- Expertise with CTAs & Playbooks
- Expertise with Success Plans
- Expertise with Dashboards & Reporting
- Experience integrating Gainsight with Salesforce and related business systems.
- SQL skills including data analysis, validation, and troubleshooting.
- Familiarity with REST APIs, integrations, and automation frameworks.
- Experience supporting enterprise-scale Customer Success organizations.
Skills
- Gainsight
- Salesforce
- SQL
- REST APIs
- Integrations
- Automation
Location
- North American locations
Work Type
- Hybrid
Experience Level
- 5+ years of experience
Education Level
- Bachelor's Degree
Salary/Compensations
- CAD $83,600.00 - $104,500.00 with an annual target bonus of 5% of base salary
Benefits
- Health Insurance including Medical, Dental and Vision (USA)
- 401k (USA)
- Paid Time off (USA)
- Parental and Caregiver Leave (USA)
- Flexible Work Schedule (USA)
- Health Insurance including Medical and Dental (Canada)
- Health Care Spending Account (HCSA – dependent on the plan chosen) (Canada)
- Employee Assistance Program (EAP) (Canada)
- Retirement plans (Canada)
- Paid Time off (Canada)
- Volunteering Time off (Canada)
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) (Canada)
- Employer Paid DC Pension (Canada)
- Maternity and Parental Leave Top-Up (Canada)
- Fitness Reimbursement Program (Canada)
- Flexible Work Schedule (Canada)
About the Company
- Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
- With more than 28,000 employees who make the world better every day, we know we have something special.
- Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
- We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Equal Opportunity
- We are an Equal Opportunity Employer including disability and veterans.
- If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.