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About the Role
As one of the first faces our guests encounter, you will set the tone for their entire experience. From a gracious welcome and seamless check-in to remembering a familiar face or anticipating an unspoken need, the role of a Receptionist at Cambridge House is to bring warmth, discretion and a little magic to every interaction. You will understand that the finest luxury is personal, intuitive, and effortlessly delivered.
Responsibilities
- Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression.
- Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.
- Anticipate guest preferences and deliver thoughtful, personalised service.
- Build meaningful connections with guests, remembering names and preferences.
- Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.
- Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless guest journey.
- Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.
- Share knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations.
- Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.
- Contribute ideas and enthusiasm to opening preparations, helping shape the service rituals and traditions.
Requirements
- Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.
- A genuine passion for hospitality and an instinct for making people feel welcome, valued and at ease.
- Excellent communication skills, a polished yet approachable manner and a keen eye for detail.
- Flexibility to work shifts, including weekends and public holidays.
- Excellent spoken and written English.
- Right to work in the United Kingdom.
Skills
- Additional languages are an advantage.
Location
- Mayfair
Work Type
- Non-Management
About the Company
- Since 1756, Cambridge House has been the home where the Great and the Glorious gather.
- The storied Mayfair townhouse reawakens in 2026.
- The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel.
- The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
- Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel.
- Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa.
- It will also be home to an exclusive members club set to define the new pulse of modern London life.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
- While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
- With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.