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About the Role
The Senior Product Manager will own the strategy, roadmap, and discovery for the Analytics Platform, which serves as NiCE's internal AI service layer. This role requires deep product management expertise, AI-native product development capabilities, and the ability to manage relationships with both internal application teams and external enterprise customers.
Responsibilities
- Own the roadmap for an Analytics Platform service area, setting direction and prioritizing.
- Produce and maintain the service specification for each release, functioning as the primary prompt for developers.
- Own domain expertise for the service area, including AI capabilities, competitive landscape, and production performance.
- Identify and drive adoption of services by NiCE application teams.
- Track and grow the number of NiCE applications consuming each Analytics Platform service.
- Work with application PMs to ensure services are positioned, documented, and ready for integration.
- Define and communicate the value proposition of each service to internal consumers.
- Maintain visibility into the cost dimension of the service portfolio and monitor cost per service unit.
- Provide internal consumers with transparent cost and performance data.
- Engage directly with NiCE enterprise customers as the Analytics Platform subject matter expert.
- Join application PMs in customer meetings to represent the underlying AI capability and route feedback.
- Build direct relationships with enterprise customers, including AI governance, risk, and data science functions.
- Translate enterprise customer insights into service requirements.
- Represent the Analytics Platform at customer-facing sales meetings, events, and user conferences.
- Validate ideas and test assumptions with customers through prototypes before engineering.
- Use prototypes to generate specifications.
- Design and run structured evaluation cycles for AI outputs, iterating on changes and documenting results.
- Apply AI tools across discovery, synthesis, spec writing, competitive analysis, and stakeholder communication.
Requirements
- 8+ years of experience in software product management or a directly relevant role.
- Experience owning a product or service with clear adoption, usage, or commercial metrics and a demonstrated track record of moving those metrics.
- Demonstrable experience engaging directly with enterprise customers as a technical subject matter expert, including with AI governance, risk, or data science functions.
- Demonstrable experience building AI-native product prototypes using AI tools and running structured AI evaluation cycles.
- Experience producing detailed product specifications that enable downstream engineering execution with minimal back-and-forth.
- Experience with version control and basic development workflow sufficient to manage a prototype codebase (Git, repo structure, commit discipline).
- Experience leading and influencing teams that do not report to you in a matrixed global organization.
Skills
- Demonstrated ability to grow adoption of a product or service within an organization.
- Cost awareness without cost constraint: able to track and communicate service economics clearly.
- Engages enterprise customers with technical depth and commercial credibility.
- Excellent written and oral communication skills across technical and non-technical audiences.
- Writes precise, detailed specifications.
- Strong cross-functional leadership and project management skills.
- Hands-on familiarity with LLM behavior: prompt design, output evaluation, and failure modes.
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree required.
About the Company
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
- Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.