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About the Role
Keysight Customer Contact Center Japan Business Solutions Team is seeking a Business Process Analyst to analyze and evaluate business problems, develop system or process recommendations, and ensure compliance with regulations, policies, and processes. This role involves participation in global KSI projects and Digital Products activities as a representative for Japan, acting as a business liaison to IT and application support with business readiness lead responsibilities. The ideal candidate is curious, willing to learn, takes ownership, enjoys problem-solving, embraces challenges, values accuracy, and is excited about exploring new technologies like AI.
Responsibilities
- Introduce new system/tool/process released globally or locally with collaboration and coordination with cross-functional teams
- Provide post-implementation support for sales and operation teams
- Update and maintain data and processes to be compliant with laws, regulations, customs, company policies, etc.
- Perform audit regularly to ensure operations comply with policies and processes and verify accuracy and reliability of the outcomes
- Analyze and evaluate user business problems and help developing system capabilities and/or processes to meet requirements
- Troubleshoot complex issues involving system capability, processes, master data setup, etc.
- Participate global initiatives such as KSI projects and Digital Products activities to lead and support smooth deployment to Japan business
- Closely work with global team to raise requests for system enhancement, bug fixed, process improvements, etc.
- Ensure clear and timely communication to management team to inform progress, key issues, and changes which may impact the business.
Requirements
- Minimum of 3 years relevant business experience is preferred
- Native-level Japanese communication skills
- Ability to communicate effectively in English (willingness and confidence to work in a global environment are more important)
- Excellent communication and interpersonal skills
- Open-minded, self-motivated, willing to help others
- Multi-tasking skill with attention to detail
- Strong willingness to learn new systems, processes, and business domains
- Demonstrates curiosity and adaptability in learning new technologies, tools, and ways of working, including emerging technologies such as AI
- Ability to work well in a team and independently
- Flexibility to adjust work schedule to accommodate evening calls as needed
- Easily adapt to change and can cope with uncertainty
Skills
- Business Process Analysis
- System Implementation
- Process Improvement
- Problem Solving
- Communication
- Interpersonal Skills
- Attention to Detail
- Adaptability
- AI Technologies
Location
- Japan
Work Type
- Full-time
Experience Level
- 3+ years relevant business experience preferred
Education Level
- Bachelor's or Master's Degree or equivalent
About the Company
- Keysight is an Equal Opportunity Employer.
Equal Opportunity
- Keysight is an Equal Opportunity Employer.