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About the Role
Greet and escort guests to rooms, open doors, and assist guests entering and leaving the property. Inform guests of property amenities, services, hours of operation, and local areas of interest. Identify and explain room features, transport guest luggage, and assist with luggage storage and retrieval. Assist guests in and out of vehicles, supply directions, and arrange transportation. Communicate parking procedures to guests.
Responsibilities
- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Supply guests with directions
- Arrange transportation for guests/visitors
- Record advance transportation requests
- Communicate parking procedures to guests/visitors
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain awareness of undesirable persons on property premises
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Read and visually verify information in a variety of formats
- Move at a speed required to respond to work situations
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Perform other reasonable job duties as requested by Supervisors
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- None
Skills
- Guest service
- Communication
- Professional appearance
- Teamwork
Experience Level
- No related work experience
- No supervisory experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
- To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
- We want our associates to embrace their own well-being practices both on and off property.
- You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.