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About the Role
The Assistant Community Manager supports daily operations, resident experience, and financial health of an affordable housing community. This role partners with the Community Manager to ensure smooth leasing, resident communication, rent collection, and administrative processes. The position is ideal for a detail-oriented, customer-focused individual seeking a career in multifamily property management.
Responsibilities
- Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service.
- Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications.
- Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management.
- Maintain a positive, welcoming office and community environment.
- Prepare, process, and maintain resident files in accordance with company standards.
- Assist with rent collections, posting payments, and delinquency follow-up.
- Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
- Ensure accuracy of data in property management systems.
- Partner with maintenance and leasing teams to support unit readiness and occupancy goals.
- Assist with scheduling, vendor coordination, and service request tracking.
- Ensure policies, procedures, and fair housing practices are consistently followed.
- Step in to support day-to-day operations as needed, including coverage during absences.
Requirements
- High School Diploma or equivalent required.
- Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required.
- Leasing, hospitality, or customer-facing experience is a plus.
- Familiarity with property management software (e.g., Yardi) is a plus.
- Strong customer service and communication skills.
- High attention to detail and comfort with administrative work.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Collaborative, team-oriented mindset.
- Comfort learning and using property management systems and office tools.
- Professional judgment and discretion when handling resident information.
- English required.
- Bilingual in Spanish and/or Chinese (Mandarin) preferred.
Skills
- Customer service
- Communication
- Attention to detail
- Administrative work
- Task management
- Prioritization
- Teamwork
- Property management systems
- Office tools
- Professional judgment
- Discretion
- Spanish (preferred)
- Chinese (Mandarin) (preferred)
Location
- On-site
- Bronx
Work Type
- On-site
- Full-time
Experience Level
- Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required
- Leasing, hospitality, or customer-facing experience is a plus
- Familiarity with property management software (e.g., Yardi) is a plus
Education Level
- High School Diploma or equivalent required
Salary/Compensations
- $70,000
- $69,000—$70,000 USD
Benefits
- Medical, Dental, and Vision coverage
- Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan
- Paid Time Off & Holidays
- Commuter Benefits
- Professional Growth & Development
- Mission-Driven Work
About the Company
- Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios.
- We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods.
- Our team works at the intersection of performance, compliance, hospitality, and resident experience.
- We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results.
- We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York–focused firm.
- At Twin Pines, you won't just manage properties, you'll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity.