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About the Role

NYPCC is seeking a Front Desk Receptionist to perform routine clerical and administrative work, including answering telephones, assisting clients and visitors, and providing crucial support to prescribers, clinical reporting, and scheduling.

Responsibilities

Greet and welcome clients and visitors, directing them appropriately upon arrival.
Check clients in and out on the electronic health record system.
Answer phones, take messages, and transfer calls as needed.
Perform general office duties including scanning, faxing, and making copies.
Schedule appointments for clients and conduct outreach as determined by management.
Assist with processing referrals and intake-related scheduling appointments for clients.
Provide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient scheduling.
Provide daily scheduling outreach and regularly submit summary reporting data.
Process prior authorizations and obtain required approval for medications.
Facilitate Medical Records requests in compliance with state regulatory guidelines.
Electronically store and accurately record patient information into EMR system.
Provide support to all interdisciplinary teams, including clinical and medical staff.
Maintain confidentiality, ensuring safeguarding of PHI and related documents in compliance with HIPAA regulations.
Assist with opening and securely closing the clinic when required.
Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration, and Leadership.
Perform other duties based on operational needs to provide a positive client experience.

Requirements

Bilingual; fluent in English and Spanish.
1-2 years of reception experience in a fast-paced office, preferably in a medical or community mental health office.
Exceptional customer service skills.
Ability to maintain self-care and cope with mental and emotional stress related to the position.
Ability to function independently, and have flexibility, consistency, and professionalism.
Ability to multi-task with attention to detail.
Works well in a team setting.
Able to work well in a fast-paced environment.
Passionate about NYPCC’s mission and values.

Skills

Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint.
Working knowledge of MS TEAMS video meeting platform.

Experience Level

1-2 years

Education Level

High School Diploma or equivalent

Salary/Compensations

$19.00 - $20.00 per hour

Benefits

We Pay Down Your Student Loans!
Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
Paid Time Off and Company Paid Holidays
Annual Rate Increases
403B Retirement Plan with Match!
Professional Development through NYPCC Academy

About the Company

Named City and State's Top Place to Work in NY (2025).
A mission-driven mental health leader serving 15,000+ clients each month.
Celebrating over 50 years of excellence.
Operates the largest mental health clinic in New York State.
Committed to innovation and caring for the community through both in-person and telehealth services.
Proud to be certified as a Platinum Bell Seal organization by Mental Health America.
Named one of the Top Places to Work in New York in 2025.
Supports, values, and invests in its dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.