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About the Role
As a Food & Beverage Reservations Agent, you will be the first point of contact for guests seeking to reserve dining and drinking experiences. You will manage enquiries, coordinate bookings, and ensure guests feel considered from their initial interaction.
Responsibilities
- Welcome reservation enquiries by telephone, email, and digital platforms with warmth, professionalism, and genuine enthusiasm.
- Manage restaurant and bar reservations accurately, recording guest preferences, dietary requirements, special occasions, and seating requests.
- Develop excellent knowledge of food and beverage offerings, menus, and experiences to guide guests.
- Coordinate with restaurant, bar, and events teams to communicate special arrangements and manage changes.
- Personalise bookings, recommend experiences, and maximise reservations with commercial awareness and guest-centred service.
- Maintain accurate reservation records and follow up on enquiries, amendments, and cancellations.
Requirements
- Previous experience in restaurant reservations, Food & Beverage, guest services, or a similar hospitality role, ideally within a luxury environment.
- Excellent spoken and written English.
- Confident telephone manner and ability to communicate warmly and professionally.
- Strong organisational skills and attention to detail.
- Ability to manage multiple enquiries and bookings in a busy environment.
- Right to work in the United Kingdom.
Skills
- Genuine hospitality
- Excellent organisation
- Commercial awareness
- Communication skills
- Attention to detail
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Non-Management
About the Company
- Cambridge House is a historic Mayfair townhouse reawakening in 2026 as an experience-driven luxury hotel.
- The property, formerly the In and Out military club, is a Grade 1-listed Georgian mansion.
- It will be reimagined as a 102-room hotel with unique dining destinations, an Auberge spa, and an exclusive members club.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs known for their crafted approach to luxury and capturing the soul of the locale.