K9 Resorts Supervisor at Luxury Pet Hotel Investments, LLC | Greece, NY, US | Rezi

K9 Resorts Supervisor at Luxury Pet Hotel Investments, LLC

K9 Resorts Supervisor

Luxury Pet Hotel Investments, LLC · Greece, NY, US

1 weeks ago

K9 Resorts Supervisor

Luxury Pet Hotel Investments, LLC · Greece, NY, US

11 days ago
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About the Role

As a Supervisor, you’ll be a key leader in the resort, supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Responsibilities

  • Serve as a key holder and Manager on Duty (MOD) when needed
  • Lead, coach, and support front-of-house and back-of-house teams
  • Ensure team accountability, performance, and adherence to company standards
  • Assist with scheduling, staffing, and daily operational execution
  • Maintain a clean, safe, and organized facility aligned with brand standards
  • Deliver and model 5-Star customer service at every interaction
  • Drive sales by converting inquiries, tours, and walk-ins into enrollments
  • Promote services and packages tailored to each pet parent’s needs
  • Lead by example in communication, hospitality, and professionalism
  • Represent the brand at community and marketing events
  • Oversee feeding, medication, and daycare operations
  • Monitor pet health, safety, and behavior, escalating concerns as needed
  • Support team members in all areas of the resort—jumping in wherever needed
  • Ensure proper execution of daily checklists and operational procedures

Requirements

  • Prior supervisory or management experience required
  • Background in pet care, daycare, boarding, or similar environment preferred
  • Strong leadership, coaching, and communication skills
  • Sales-oriented mindset with a proactive, “lead from the front” approach
  • Ability to multitask and thrive in a fast-paced environment
  • High emotional intelligence and professionalism
  • Valid driver’s license
  • Weekend, holiday, and flexible availability required

Skills

  • Leadership
  • Coaching
  • Communication
  • Sales
  • Multitasking
  • Customer Service

Location

  • K9 Resorts

Work Type

  • Full-Time
  • Hourly

Experience Level

  • Supervisor
  • Management

Benefits

  • 401(k)
  • Health, dental, and vision benefits
  • Flexible scheduling
  • Training & leadership development programs
  • Employee discounts and perks

About the Company

  • At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners.
  • Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.
  • This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter.