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About the Role
The Head of Advisory leads FDM CCS Insight's client-facing advisory and insight capability within the telecommunications industry. This role ensures proprietary data, research, and market expertise are transformed into commercially relevant insights, compelling narratives, high-value presentations, and actionable client recommendations.
Responsibilities
- Lead the development and delivery of high-quality client deliverables, presentations, and engagements.
- Translate complex research, analysis, and data into commercially meaningful recommendations.
- Lead selected bespoke and white-glove client projects and develop appropriate advisory approaches.
- Ensure outputs explain market dynamics, their implications, and recommended client actions.
- Develop repeatable advisory frameworks and identify opportunities to provide greater strategic value.
- Lead insight generation across technology, telecommunications markets, competitors, consumers, and technologies.
- Identify emerging trends and their implications for clients.
- Collaborate with the team to set priorities for industry research based on market developments and client needs.
- Develop thought leadership and strategic perspectives across UK and international telecommunications markets.
- Ensure industry expertise is effectively incorporated into wider client deliverables.
- Lead the interpretation and client application of consumer panel and pricing intelligence.
- Develop competitor and proposition benchmarking and identify significant pricing, promotional, and consumer trends.
- Combine Panel, Pricing, and Industry insights to create stronger commercial narratives and client benefits.
- Identify new applications for proprietary datasets and develop insight propositions addressing recurring client questions.
- Lead, manage, and develop a team of expert analysts, aligning their expertise with client needs and commercial priorities.
- Develop and package analyst-led products and services, including advisory retainers, analyst access, briefings, workshops, and bespoke research.
- Identify new opportunities to commercialize analyst expertise, increase utilization, and grow recurring advisory revenue.
- Monitor the commercial performance of analyst-led offerings and refine the portfolio based on client demand and market feedback.
- Lead significant client presentations, workshops, and briefings.
- Present complex information through clear executive-level storytelling.
- Support strategically important client engagements.
- Lead insight content for webinars, conferences, roundtables, and customer events.
- Develop the presentation and advisory skills of the wider team and represent FDM CCS Insight externally.
- Lead, coach, and develop the Industry and Panels & Pricing teams.
- Set clear priorities, objectives, and performance expectations for the teams.
- Develop commercial awareness, advisory capability, and subject-matter expertise within the teams.
- Build succession within the function and foster a proactive culture focused on identifying insights.
- Support the Client Delivery Director with the integration of FDM CCS Insight.
- Identify opportunities to combine data capabilities with industry expertise to maximize platform value.
- Encourage collaboration between legacy teams and help develop a consistent combined advisory proposition.
- Support international expansion and develop replicable approaches across territories.
Requirements
- Degree-level education in data, business, or a related discipline, or equivalent professional experience.
- Minimum of 5 years’ experience in the telecommunications industry (operator, vendor, regulator, consultancy, or research/analyst firm).
- Minimum of 5 years’ experience in a senior advisory, consulting, research, or insight leadership role delivering client-facing recommendations.
- At least 3 years’ experience leading, coaching, and developing teams of analysts or consultants.
- Proven ability to transform data, including consumer panel and pricing intelligence, into clear commercial insight and recommendations.
- Strong track record of presenting to senior and executive-level client audiences, including workshops and industry events.
- In-depth knowledge of the UK telecommunications market, including competitors, propositions, pricing, and consumer behavior.
- Experience developing and selling analyst-led products, retainers, or bespoke research with revenue accountability.
- Postgraduate qualification (e.g., MBA or MSc) or relevant professional membership (e.g., Market Research Society) is desirable.
- Experience of international telecommunications markets beyond the UK is desirable.
- Experience supporting business integration or merging teams is desirable.
- Established external industry profile (published thought leadership, media commentary, conference speaking) is desirable.
- Must have the legal right to work in the United Kingdom and provide proof of eligibility.
- Must be able to commute to the workplace within a reasonable distance and travel time.
Skills
- Data analysis
- Client relationship management
- Presentation skills
- Strategic thinking
- Market research
- Telecommunications industry knowledge
- Team leadership
- Commercial acumen
- Insight generation
- Storytelling
- Collaboration
- Adaptability
Location
- UK
Work Type
- Full-time
Experience Level
- Senior
- Leadership
Education Level
- Degree level or equivalent
- Postgraduate qualification desirable
Benefits
- 25 days' annual leave plus bank holidays, increasing with length of service
- Three additional paid leave days: Personal Day, Volunteering Day, and Company Day
- Enhanced family leave and pay
- Enhanced company sick pay
- Life assurance at four times salary
- Company pension scheme
- Employee referral bonus
- Employee Assistance Programme (EAP)
- Virtual GP access
- Mental health and wellbeing support
- Social and networking events
- WeWork membership benefits and exclusive perks
About the Company
- FDM CCS Insight is a trusted provider of data, research, and strategic intelligence across the telecommunications and technology sectors.
- With over 30 years of industry experience, the company combines deep sector expertise with independent, evidence-based analysis.
- Helps businesses navigate market changes, identify growth opportunities, and make informed, data-driven decisions.
Equal Opportunity
- We are an equal opportunities employer, welcoming applications from all suitably qualified candidates.