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About the Role
The Case Manager will provide support to attorneys and representatives for hearing level cases, handling assigned cases from hearing scheduling to decision. This role serves as the main point of contact between the claimant and the hearing representative.
Responsibilities
- Maintain client files, updating and checking statuses regularly with a focus on deadlines.
- Draft letters, correspondence, and legal documents for ALJ’s and medical providers with attention to detail.
- Independently monitor and handle all statutes representing deadlines with the Social Security Office of Hearings Operations.
- Serve as the primary contact with assigned clients via phone or in person to determine their needs.
- Send detailed emails to attorneys and representatives outlining all client communications.
- Triage and process all incoming mail relating to assigned clients.
- Request records from medical providers.
- Make follow-up calls to medical providers to ensure receipt of requested documentation.
- Review medical records for date ranges, removing duplicates using a PDF viewer.
- Download and upload supporting documents and letters using the Social Security Administration’s Business Services online.
- Request and collect information from clients, such as releases and other documentation.
- Assist other Case Managers as needed to promote a team environment.
- Answer incoming phone calls.
Requirements
- Customer service skills and experience required.
- Experience with multi-line phone systems, Microsoft Office Suites, and data entry required.
- Prior legal and/or Social Security experience is a plus.
Skills
- Microsoft Office Suites
- Data entry
- PDF viewer
- Multi-line phone systems
Location
- Syracuse, NY
Work Type
- Onsite
Experience Level
- Associate degree and/or paralegal certificate or two years of relevant work experience required.
Education Level
- Bachelor's Degree or higher preferred
- Associate degree or paralegal certificate preferred
Benefits
- Paid Time Off (PTO)
- Company Paid Holidays
- Employee Assistance Program
- 401k Plan (Roth & Pre-Tax)
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Short & Long Term Disability Insurance
- Health Savings Account (HSA)
About the Company
- Olinsky Law Group is a Social Security Disability law firm that values collaboration, growth, and professional development.
- Core values: We Care Deeply, We Work Hard, and We Win Together.
- Committed to supporting both clients and one another.