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About the Role
Abby Care is seeking an Enterprise Applications Administrator to join their Business Applications team. This role is crucial for scaling the company's mission of empowering family caregivers. The administrator will focus on cleaning up technical debt, driving scope conversations, and building automations to improve efficiency and support internal teams. This is a collaborative role requiring an independent, resourceful, and forward-thinking individual.
Responsibilities
- Drive scope and build use cases by partnering with internal stakeholders to understand workflows and translate business needs into technical solutions.
- Build advanced flows, custom objects, and validation rules to eliminate manual data entry and save team productivity.
- Configure Salesforce record types, page layouts, flows, and validation rules for new state launches, adapting and building autonomously for rapid technical rollouts.
- Work collaboratively to clean up duplicate fields, inconsistent naming conventions, and state-specific silos to build a healthier, scalable Salesforce foundation.
- Enforce strict, role-based access across Salesforce, Dialpad, PandaDocs, and other tooling to ensure HIPAA minimum-necessary remediation and data security.
- Manage a high volume of daily requests, including field fixes, data corrections, report adjustments, and peripheral tool integrations, with a can-do attitude.
Requirements
- 3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment.
- Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects.
- Strong technical scoping capabilities and excellent cross-functional communication skills across business and engineering stakeholders.
- Familiarity with AI capabilities and a strong interest in leveraging artificial intelligence to automate routine business processes and boost user efficiency.
- Experience tackling technical debt and cleaning up cluttered Salesforce instances.
- Familiarity with maintaining security controls and role-based access, ideally within a HIPAA-compliant healthcare environment.
- Experience integrating external tools like Dialpad, PandaDocs, or similar SaaS products.
- Familiarity with CTI and enterprise telephony integrations (e.g., Dialpad, Twilio, Five9).
- Must be located in the San Francisco Bay Area and able to work from our office 3-4 days per week.
Skills
- Salesforce Administration
- Salesforce Flows
- Validation Rules
- Custom Objects
- Technical Scoping
- Cross-functional Communication
- AI Capabilities
- Automation
- Technical Debt Management
- Security Controls
- Role-Based Access
- HIPAA Compliance
- SaaS Integration
- CTI Integration
- Enterprise Telephony Integration
Location
- San Francisco, CA
Work Type
- Full-Time
- Hybrid
Experience Level
- 3+ years
Benefits
- Competitive compensation packages
- Comprehensive health coverage (medical, dental, vision)
- High-quality medical, dental, and vision options
- $0 deductible PPO
- Company-funded HSA
- Employer-paid life and disability insurance
- Generous paid time off
- 10 paid company holidays
- Financial savings benefits
- HSA contributions
- Optional FSA
- Commuter benefits
- Full coverage of all 401(k) account fees
- Paid parental leave (up to 10 weeks based on tenure)
About the Company
- Abby Care is building the leading AI-native platform for family-led care, addressing the growing care crisis in America.
- The company believes families are the largest untapped caregiving workforce and that technology can help them deliver better care.
- Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers.
- Their platform helps health plans and government partners understand, verify, and improve care in the home, expanding access and reducing reliance on higher-cost settings.
- Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs.
- Their vision is a future where family-led care is a core part of the healthcare system.
Equal Opportunity
- Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.
- Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws.
- Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills against job requirements, but all hiring decisions involve final human review and input.