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About the Role

As Communications Manager, you will work with the Senior People Communications Manager and stakeholders across the organisation to plan and deliver clear and inclusive audience-led communications that support PPL’s priorities and employee and member experience ambitions. You will act as a trusted communications partner, combining strategic thinking with hands-on delivery, shaping messages, advising stakeholders, managing priorities, and using insight to strengthen results.

Responsibilities

Develop and deliver audience-led communication plans, campaigns, messaging, and content for members and employees.
Build trusted stakeholder relationships, offering clear advice and constructively challenging requests where a different approach will achieve better outcomes.
Partner with project teams, business areas, and subject-matter experts to clarify objectives, audiences, messages, channels, and measures of success.
Plan and deliver engaging internal communications that support organisational priorities, employee engagement, and leadership communications, including leading communications for assigned change and improvement initiatives.
Work with the Member Experience Manager to create coordinated, accessible updates that improve the member journey and demonstrate the value PPL creates.
Own the employee and member communications calendar, sequencing activity, managing dependencies, and identifying and escalating communication risks or capacity constraints early.
Create high-quality content across channels, including presentations, briefings, videos, campaigns, and employee engagement materials.
Set clear objectives and use audience insight, engagement data, and feedback to evaluate effectiveness and continuously improve.

Requirements

Strong experience across more than one area of communications, ideally including employee, member, or customer communications.
Experience communicating business improvement, process change, or transformation to internal and external audiences.
A track record of developing and delivering communications plans and campaigns that support organisational objectives.
Excellent writing, editing, and storytelling skills, with the ability to make complex information clear and compelling.
Strong stakeholder management, influencing, and relationship-building skills, with the confidence to challenge constructively.
Excellent planning, prioritisation, and project management skills, with the ability to manage competing demands, dependencies, and deadlines.
A strategic, audience-led approach combined with attention to detail and a hands-on delivery style.
Confidence using insight, data, and feedback to set measures, evaluate outcomes, and inform improvements.
Experience in a member, customer, or service-focused organisation would be an advantage.

Skills

Audience-led communication
Inclusive communication
Strategic thinking
Hands-on delivery
Stakeholder advising
Priority management
Insight utilization
Content creation
Relationship building
Project management
Data analysis
Feedback utilization

Location

Soho, London

Work Type

Hybrid

Experience Level

Communications Manager

Benefits

Hybrid working
Flexible working hours
Work from anywhere in the world for up to two weeks per year
Early finishes on Fridays during the summer months
Private medical insurance
Life assurance
Health cash plan
An annual allowance towards your favourite music activity
Free healthy breakfasts
Fresh fruit every day
Exclusive retail discounts
Gym discounts
Season ticket loans
Regular socials
Music industry events
Annual non-contractual bonus

About the Company

PPL is the UK music licensing organisation for over 150,000 performer and recording rightsholder members.
Our purpose is to ensure that our members’ talent and investment is fairly rewarded when their recorded music is played.
The Communications team shapes PPL’s voice and helps bring our purpose to life.
We build PPL’s external profile, create clear and valuable communications for our members, and support a positive internal culture where employees feel informed, connected and engaged.
When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference by championing music rights.

Equal Opportunity

At PPL, we believe in fairness and in creating a working environment that respects all lived experiences.
We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome, valued and able to thrive in a safe and trusted space.