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About the Role

The Personal Support Worker (PSW) provides a range of services to clients, supporting their physical, cognitive, mental health, and social/recreational needs. This role involves maintaining established routines, security, and health and safety practices to ensure the quality of personal care for clients.

Responsibilities

Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
Follow established medication protocols, support self-administration programs, and collaborate with healthcare providers to ensure safe practices.
Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
Perform additional responsibilities as assigned by the Program Manager and/or designated supervisor.

Requirements

Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
Knowledge of medication administration, health conditions, and psychiatric care.
Current First Aid and CPR certification.
Experience coordinating social and recreational activities is an asset.
Strong skills in assessment, problem-solving, and crisis intervention.
Ability to engage clients in a positive, respectful, and supportive manner.
Ability to work collaboratively within a multidisciplinary team.
Effective verbal and written communication skills.
Demonstrated creativity, flexibility, and adaptability.
Proficiency with basic computer applications.
A satisfactory vulnerable sector check (VSC) is required.
Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
Staff may be subjected to second hand smoke while performing their job duties.
Staff will be required to work rotating shifts as scheduled by the program.

Skills

Medication administration
Health conditions
Psychiatric care
First Aid
CPR
Assessment
Problem-solving
Crisis intervention
Client engagement
Team collaboration
Verbal communication
Written communication
Creativity
Flexibility
Adaptability
Basic computer applications

Location

Toronto, ON

Work Type

Onsite
Night shift
Tuesday to Saturday

Experience Level

Experience supporting seniors and vulnerable populations
Experience supporting individuals with cognitive and mental health needs

Education Level

Post-secondary education in Human Services or a related field
PSW Certificate
Gerontology Diploma

Salary/Compensations

$53,776 - $55,109 Annually Prorated

Benefits

Medical
Dental
Vision
Life insurance
Long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program
Starting vacation time above minimum standard
Additional paid personal days
Additional paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis
Access to unlimited DEI trainings
Tuition reimbursement program
Maternity-leave top up program
Parental leave top up program

About the Company

LOFT at Kingston Road is a 70-unit program for seniors facing complex challenges who are able to live safely in the community with access to subsidized housing and enhanced assisted living services.
Kingston Road is designed to respond to each resident’s needs, so they can live safely and in good health in the community as they await for permanent housing and support, whether the permanent housing is within Kingston Road or in other programs of their choice.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.