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About the Role
As a Shift Leader, you will ensure every shift runs smoothly and we deliver a damn good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both front of house (FOH) and back of house (BOH) activities.
Responsibilities
- Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
- Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
- Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
- Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
- Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
- Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
- Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
- Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
- Complete and ensure compliance with all health, safety, and regulatory checklists.
- Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
- Perform other duties or special projects as assigned to meet evolving business needs.
Requirements
- Experience in a supervisory or leadership role in a restaurant or similar environment.
- Strong understanding of food safety, guest service, and restaurant operations.
- Required State Alcohol-Server and Manager ServSafe certifications.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
- Bilingual English/Spanish is a plus.
- Experience in training, mentoring, and developing team members.
- Familiarity with inventory and cash-handling processes.
- Proven ability to handle high-pressure situations with professionalism.
Skills
- Leadership
- Adaptability
- Communication
- Attention to detail
- Teamwork
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Supervisory
- Leadership
Education Level
- State Alcohol-Server Certification
- Manager ServSafe Certification
Salary/Compensations
- $18.00 - $22.00 per hour
Benefits
- Flexible schedules
- Incredible growth opportunities
- Damn Good food discount card for you AND your spouse
- Medical, dental, and vision for full time Team Members after 1 year of employment
- 401(k) after 6 months
- Paid Time Off (PTO) after 1 year of employment
- Torchy’s Family Foundation support
About the Company
- The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.