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About the Role

The Director of Human Resources provides strategic leadership and oversight of all HR functions, ensuring compliance with employment laws and company policies. This role partners with hotel leadership to advance organizational goals, implement strategic initiatives, and foster a positive, inclusive, and employee-centric culture. As a champion of the brand, the Director of Human Resources promotes colleague engagement, community involvement, professional development, and a culture of service excellence.

Responsibilities

Oversee the implementation and administration of comprehensive Human Resources programs, including recruitment, onboarding, compensation, benefits, training and development, employee records, workplace safety, succession planning, employee relations, retention, and equal employment opportunity compliance.
Develop, implement, and maintain HR strategies, policies, and procedures aligned with organizational objectives, including performance management, coaching, counseling, disciplinary action, employee communications, annual performance reviews, and merit planning.
Partner with senior leadership to develop and execute HR strategies that support business goals, workforce planning, organizational effectiveness, and a positive employee experience.
Lead HR operational initiatives by analyzing workforce trends, evaluating key performance metrics, improving processes, and advancing productivity, service quality, workplace safety, security, and employee engagement.
Oversee HR budgeting and financial planning, including forecasting resource requirements, monitoring expenditures, analyzing variances, and implementing corrective actions.
Lead special projects and continuous improvement initiatives by identifying priorities, researching solutions, coordinating stakeholders, monitoring milestones, and evaluating outcomes.
Serve as a trusted advisor and strategic partner to management on employee relations, organizational development, talent management, performance, and other people-related matters.
Coach, mentor, and develop the HR team, fostering accountability, collaboration, professional growth, and an employee-centric culture.
Guide managers and employees in the consistent application of HR policies, procedures, and organizational values while promoting fairness, accountability, and positive workplace relationships.
Ensure compliance with applicable federal, New York State, and New York City employment laws and regulations by monitoring legislative changes, assessing business impacts, and advising leadership on appropriate actions.
Partner with legal counsel and corporate HR on employee relations matters, wage and hour compliance, unemployment claims, workers’ compensation, OSHA requirements, audits, subpoenas, and other employment-related proceedings.
Promote consistent documentation, fair and equitable practices, appropriate escalation, and timely resolution of employee concerns, investigations, and labor-related matters.
Maintain the confidentiality, integrity, and security of employee information and sensitive organizational records in accordance with applicable policies and legal requirements.
Maintain current knowledge of HR best practices, industry trends, and regulatory developments through professional development, benchmarking, continuing education, and participation in relevant professional organizations.
Other duties as assigned.

Requirements

Bachelor’s degree in Human Resources, Business Management, or a related field, or an equivalent combination of relevant education and professional experience.
Minimum of 7 years of progressive experience in Human Resources, preferably within the hospitality industry.
Minimum of 3 years of people leadership experience, with a demonstrated ability to lead, develop, and motivate teams.
Proven success leading Human Resources operations within a New York City hotel or a comparable hospitality environment.
Prior hotel opening experience preferred.
Professional HR certification preferred, such as PHR, SPHR, or SHRM-CP.

Skills

Strong working knowledge of New York State and New York City employment laws, regulations, and compliance requirements.
Excellent leadership, communication, negotiation, and interpersonal skills, with demonstrated professional integrity and sound business judgment.
Strong analytical skills and attention to detail, with the ability to interpret HR data and generate actionable insights.
Proficiency in HRIS, timekeeping, and talent management systems; experience with Kronos and SmartRecruiters preferred.
Knowledge of workers’ compensation claims processing and return-to-work (RTW) processes highly desirable.
Comprehensive knowledge of talent acquisition, development, and management, including recruitment, leadership competencies, talent assessments, succession planning, and performance management.
Knowledge of workforce analytics, safety, risk management, and current Human Resources trends and best practices.
Understanding and practical application of applicable federal, state, and local employment laws, including FMLA, ADA, ADEA, and EEO requirements.
Excellent verbal and written communication skills, with the ability to communicate effectively across all organizational levels.
Strong organizational and time management skills, with a proven ability to prioritize responsibilities and meet deadlines.

Location

New York City

Work Type

Full-Time Regular

Experience Level

7 years of progressive experience in Human Resources
3 years of people leadership experience

Education Level

Bachelor’s degree in Human Resources, Business Management, or a related field, or an equivalent combination of relevant education and professional experience.
Professional HR certification preferred, such as PHR, SPHR, or SHRM-CP.

Salary/Compensations

$170,000 - $200,000 yearly

Benefits

Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks

About the Company

Nell Hotels is a collection of distinctive luxury hotels and residences united by a shared commitment to warm, intuitive hospitality, cultural connection and unparalleled access.
Founded on the legacy of The Little Nell in Aspen, Colorado, the portfolio includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel; the Residences at The Little Nell; and The Nell New York, opening in 2027 as the first hotel within Rockefeller Center and New York City’s only Relais & Châteaux property.
At each Nell Hotels property, the guest experience is guided by four defining pillars: creating a sense of home, unveiling distinctive access, engaging with intention and sparking après energy.
Rooted in the belief that true luxury is defined by familiarity, Nell Hotels creates deeply personal experiences that make guests feel welcomed, recognized and connected to the destinations they visit.

Equal Opportunity

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran).
At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.
From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.
We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work.
Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Aspen One participates in E-Verify.