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About the Role
Greet and escort guests to rooms, assist with luggage, provide information about property amenities and local attractions, and arrange transportation. Ensure a clean, safe, and professional environment while delivering exceptional guest service.
Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving property.
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Supply guests with directions.
- Arrange transportation for guests/visitors.
- Record advance transportation requests.
- Communicate parking procedures to guests/visitors.
- Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures.
- Maintain awareness of suspicious persons on property premises.
- Follow property-specific procedures for handling emergency situations.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets.
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.
- Provide assistance to individuals with disabilities.
- Actively listen and respond positively to guest questions, concerns, and requests to resolve issues.
- Thank guests with genuine appreciation and provide a fond farewell.
- Anticipate guests' service needs.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats.
- Move at a speed required to respond to work situations.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
Requirements
- No related work experience is required.
- No supervisory experience is required.
Skills
- Customer Service Orientation
- Team Work
- Diversity Relations
- Interpersonal Skills
- Communication
- Listening
- English Language Proficiency
- Presentation
- Positive Demeanor
- Dependability
- Integrity
- Proper Lifting Techniques
- Physical Strength
Experience Level
- No related work experience is required.
Education Level
- High school diploma/G.E.D. equivalent
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
- In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates.
- That’s The JW Treatment™.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.