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About the Role

Pearson VUE is seeking a Test Center Manager for its Albany, NY location. This role involves utilizing communication and customer service skills with external customers, selecting and coaching Test Administrators, and conducting performance appraisals.

Responsibilities

Arrive on time for all scheduled shifts.
Perform on-time site opening and closing procedures.
Understand all testing procedures.
Check in examinees, verify identification, and explain the exam process.
Monitor examinees while testing.
Maintain a secure testing environment.
Communicate with internal technical support to investigate and fix technical issues.
Strictly adhere to company policies using careful judgment.
Maintain a professional and clean testing center with light housekeeping duties.
Other duties as assigned.
Manage site staffing, hiring, retention, conflict resolution, and scheduling.
Train, develop, and coach staff.
Serve as the first contact for facility issues.
Ability to multi-task.

Requirements

Minimum of one year customer service experience preferred.
One year supervision experience in customer service preferred.
High school diploma or equivalent is required.
Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer and telephone.
Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop, and lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.

Skills

Communication skills
Customer service skills
Team leading skills
Training skills
Microsoft Office Suite proficiency
Windows applications proficiency
Internet proficiency
Email proficiency
Computer operation
Telephone operation

Location

Albany, NY

Work Type

Part-time
Onsite

Experience Level

1 year customer service experience preferred
1 year supervision experience preferred

Education Level

High school diploma or equivalent
Bachelor's degree or equivalent business experience preferred

Salary/Compensations

$26.00 per hour

Benefits

Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits
Paid holidays, vacation, sick and personal days
401(k) Retirement Plan with employer match
Employee Stock Purchase Plan
Tuition Reimbursement
Company-paid life insurance
Business travel insurance

About the Company

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs.
Pearson VUE provides a full suite of services, from test development to data management, and delivers exams through a comprehensive and secure network of test centers in over 180 countries.
Pearson VUE is a business of Pearson, the world’s leading learning company.
Pearson is listed on both the London and New York stock exchanges.