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About the Role
The Office Services Associate is responsible for providing daily back-office services, including reprographics, mail services, and support for hospitality, facilities, audio/visual, and reception functions.
Responsibilities
- Utilize appropriate logs for all office services work.
- Ensure job tickets are properly filled out before beginning work.
- Perform office services, primarily reprographics, mail, and intake functions according to established procedures.
- Follow procedures to run jobs in proper order.
- Communicate with supervisor or client on job or deadline issues.
- Meet contracted deadlines for accepting, completing, and delivering all work.
- Troubleshoot basic equipment problems.
- Prioritize workflow.
- Perform Quality Assurance on own and work of others.
- Load machines with various paper, toner, and supplies.
- Answer telephone and emails, and place service calls when needed.
- Interact with clients in person, over the phone, or electronically.
- Adhere to Williams Lea and client site policies.
- Use equipment and supplies in a cost-efficient manner.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of office services experience, preferably in a legal, banking, or large corporate environment.
- Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
- Familiar with general back-office procedures to meet and maintain client satisfaction.
- Proven customer service skills required to create, maintain, and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with a positive can-do attitude.
- Able to lift up to 50 lbs. on a regular basis.
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Skills
- Mail services
- Reprographics
- Digital reprographics
- Copy services
- Hospitality support
- Facilities support
- Audio/visual support
- Reception support
- Log utilization
- Job ticket management
- Equipment troubleshooting
- Workflow prioritization
- Quality assurance
- Machine loading
- Telephone answering
- Email communication
- Service call placement
- Client interaction
- Cost-efficient supply usage
- Customer service
- Written communication
- Verbal communication
- Professional telephone etiquette
- Professional email etiquette
- Attention to detail
- Organizational skills
- Time management
- Confidential document handling
- Independent decision-making
- Problem-solving
- Teamwork
- Interpersonal skills
- Adaptability
- Self-motivation
- Positive attitude
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum 1 year experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD 16.59 - USD 22.50 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans.