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About the Role

The People Operations Coordinator plays an important role in helping shape a positive and people-centred employee experience at Raising The Village. This role supports the day-to-day operations of RTV’s People across the employee lifecycle, including onboarding and offboarding, HRIS administration, recruitment coordination, benefits administration and employee support. The ideal candidate is highly organized, detail-oriented, and passionate about creating a positive employee experience.

Responsibilities

Coordinate employee onboarding and offboarding processes, including documentation, employee communications, IT coordination, equipment shipping and returns, and related logistics.
Support a positive employee experience by coordinating new hire orientations, first-day introductions, employee farewells, birthday celebrations, and other engagement activities.
Administer employee lifecycle changes, including promotions, transfers, reporting line changes, contract extensions, and other employment updates.
Coordinate the administrative aspects of performance review cycles within the HRIS, including monitoring completion, sending reminders, and providing basic system navigation support.
Support vacation and leave administration, including maintaining accurate leave balances, monitoring requests and approvals, and responding to employee inquiries.
Coordinate probationary review reminders, contract renewal dates, and other key employment milestones.
Prepare employment-related documentation, including employment verification letters, contract amendments, and other routine employee correspondence.
Support routine benefits and retirement savings plan administration, including employee enrolments, changes, and related inquiries.
Respond to employee inquiries regarding People policies, benefits, leave entitlements, systems, and processes.
Support employee engagement and recognition programs, including coordinating communications, tracking participation, and assisting with related initiatives.
Maintain accurate and up-to-date employee information within HRIS platforms.
Process employee lifecycle transactions and organizational changes within the HRIS.
Support HRIS workflows, reporting, data audits, and ongoing system enhancements.
Assist employees and managers with HRIS-related inquiries, troubleshooting, system navigation, and access requests.
Support data exchanges and integrations between HRIS, payroll, benefits, and other People systems.
Assist with HRIS testing, documentation, and employee training.
Prepare and maintain recurring People reports and dashboards, including headcount, turnover, recruitment, employee engagement, and other key workforce metrics.
Support ad hoc reporting requests and analyze People data to identify trends, discrepancies, and opportunities for improvement.
Support benefits and retirement savings plan administration, including enrolments, employee changes, routine inquiries, and annual renewal activities.
Maintain accurate compensation, job, grade, level, and benefits information.
Support compensation review cycles, including data preparation, tracking, documentation, and implementation of approved changes.
Maintain job descriptions and related compensation records.
Coordinate employee engagement, recognition, and team-building activities.
Partner with the People team to organize North America staff meetings, employee appreciation activities, and other culture-building events.
Support Office of the CEO initiatives that strengthen employee connection to Raising The Village's mission, values, and culture.
Gather employee feedback, track participation, and identify opportunities to enhance engagement and the overall employee experience.
Maintain organized, confidential, and compliant employee records and documentation.
Support policy administration, employee handbook updates, policy acknowledgements, and related compliance tracking.
Assist with People Operations projects, process improvements, and other initiatives.
Provide recruitment support during peak hiring periods or as needed, including posting jobs, reviewing applications, scheduling interviews, communicating with candidates, and maintaining accurate records in the applicant tracking system.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.
1 plus years of HR, recruiting coordination, or people operations experience.
Experience working with HRIS and ATS platforms like BambooHR, Greenhouse, Lever, or similar platforms required.
Familiarity with compensation, benefits, and HR administration processes.
Strong organizational skills and attention to detail with a proactive approach to problem-solving.
Curious with a genuine desire to learn, ask questions, and explore new ideas.
Excellent written, verbal communication, and collaboration skills across diverse teams.
Ability to handle confidential and sensitive employee information with discretion and sound judgement.
Adaptable, resourceful, and able to manage multiple priorities in a fast-paced, dynamic environment.
Proficiency with Microsoft Office.
Familiarity with Ontario employment standards, HR compliance requirements, and Canadian benefits administration preferred.
Strong customer service mindset with a passion for supporting employees and creating positive experiences.
Resourceful and proactive with a willingness to learn and take initiative.
Experience supporting international or multi-country HR operations is preferred.
Experience supporting HR Operations in Sub-Saharan Africa is a plus.
Experience working in a fast-paced, dynamic organization is a plus.
Experience supporting HR operations in a technology environment is a plus.
CHRP designation in progress is considered an asset.
Strong data entry and reporting skills.
Interest in growing within People Operations or HR leadership.

Skills

HRIS administration
ATS administration
Recruitment coordination
Benefits administration
Employee lifecycle support
Onboarding
Offboarding
Performance review administration
Leave administration
Compensation administration
HR compliance
Microsoft Office proficiency
Data entry
Reporting
Customer service
Communication
Collaboration
Problem-solving
Attention to detail
Organization

Location

Toronto
Remote

Work Type

Full-Time
Hybrid

Experience Level

1+ years of experience

Education Level

Bachelor's degree in Human Resources, Business Administration, or equivalent experience

Benefits

Retirement savings plan administration

About the Company

Raising The Village’s mission is to build and strengthen pathways out of ultra-poverty through an approach guided by data, designed with communities, and scaled by partnerships.
We work with last-mile communities to implement solutions that raise incomes, sustain impact, and chart sustainable pathways to possibility within 24 months.
To date, we have supported more than two million people in Uganda, Rwanda, and the Democratic Republic of Congo, with support from our partners and our team in North America.
Find out more about our programs and impact at www.raisingthevillage.org.

Equal Opportunity

RTV is committed to fostering an inclusive, equitable, and accessible workplace.
We comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Accommodations are available upon request for candidates participating in all aspects of the employment process.