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About the Role
The Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed. The position provides hands-on case management services to assist individuals in increasing their quality of life. The role operates within a Recovery and Housing First philosophy to assess needs, develop plans, secure housing, teach life skills, access community resources, and develop crisis prevention/intervention plans.
Responsibilities
- Develop a plan of support and recovery including identifying priorities and goals with client and other professionals.
- Promote personal empowerment through coaching, mentoring, and support, assisting with daily living activities and life skills acquisition.
- Establish and coordinate a support network of social, family, medical, psychiatric, and other community links.
- Provide crisis intervention/management and assist in developing crisis plans with clients.
- Promote program services and agency image professionally.
- Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution.
- Participate in planning, organizing, promoting, and conducting events for clients to address social needs and prevent isolation.
- Complete and maintain required records, assessments, and statistics such as client files.
- Participate as a team member by providing support and consultation to colleagues, identifying service gaps, and recommending solutions.
- Orient new staff, students, or volunteers.
- Provide other related assistance as required.
Requirements
- Requires an excellent understanding of recovery, harm reduction, and psychosocial rehabilitation principles.
- Requires at least three years of experience working with the client population.
- Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
- Understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
- Knowledge of local community agencies and other professional services available for the client group.
- Experience in working as part of a team of professionals.
- Must possess a valid driver’s license, insurance to transport clients, and a reliable vehicle.
- A satisfactory vulnerable sector check (VSC) is required.
Skills
- Psychosocial rehabilitation principles and practices
- Philosophy of Recovery
- Diversity issues
- Housing First approach
- Interpersonal skills
- Supportive counseling skills
- Ability to form relationships with marginalized individuals
- Concurrent disorders
- Harm reduction strategies
- Continuum of addiction services
- Ability to structure time and develop work priorities independently
- Documentation skills
- Standard First Aid and CPR/AED
Location
- Railside, Pelham Park Gardens - Toronto, ON
Work Type
- Onsite
- Contract
Experience Level
- Minimum 3 years progressive experience in the adult mental health case management services sector
Education Level
- Degree/diploma in health care/social services or other related field
Salary/Compensations
- $57,007 - $71,647 Annually Prorated
Benefits
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
About the Company
- LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
- Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
- LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
- LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
- We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
- LOFT’s vision is that together, we can all live successfully in our community.
- Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
- At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.
Equal Opportunity
- LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
- LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
- Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.