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About the Role
Join a high-performing service team focused on customer satisfaction and long-term relationships. Thrive in a fast-paced environment, help customers, and maximize earning potential.
Responsibilities
- Act as the primary liaison between customers and technicians
- Identify vehicle concerns and recommend appropriate services
- Prepare accurate estimates for parts, labor, and repairs
- Write and manage repair orders (ROs) from start to finish
- Communicate additional service needs based on inspections
- Verify and process warranty and service contract coverage
- Keep customers informed on timelines, costs, and service updates
Requirements
- Previous Service Advisor experience preferred
- Automotive technician background is a plus
- Team-oriented mindset with a drive to succeed
- Valid driver’s license and clean driving record
- High school diploma (or equivalent)
- Must be 18+ years old
Skills
- Strong communication and customer service skills
- Solid understanding of vehicle systems and maintenance
Location
- Yorkville, NY
Work Type
- On-site
- Full-time
Experience Level
- Previous Service Advisor experience preferred
- Automotive technician background is a plus
Education Level
- High school diploma (or equivalent)
Salary/Compensations
- $50,000 to $80,000 annually
- Earnings based on performance, experience, and commission
Benefits
- Medical, Dental, and Vision coverage
- Paid Time Off & Holidays
- 401(k) with company participation
- Employee Stock Purchase Plan
- Paid Life Insurance & Disability coverage
- Ongoing training through Lithia Learning Center
- Vehicle purchase discounts & wellness programs
About the Company
- Dealership: L0747 Chrysler Dodge Jeep Ram of Utica
- Dealership: Yorkville Chrysler Dodge Jeep Ram
Equal Opportunity
- We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.