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About the Role
The Payments Operations Lead will centralize and manage Teya's payments and settlement operations, bringing reliability and control to the capability. This hands-on role involves owning the day-to-day execution, standardizing processes, implementing controls, and resolving issues in a fast-growing payments business. The lead will collaborate with internal teams and external partners, with the scope to grow the team.
Responsibilities
- Take ownership of payments and settlement operations, centralizing them into a single capability.
- Map, standardize, document, and operate all payment and settlement processes.
- Manage the day-to-day execution of payments and settlements, ensuring accuracy and timeliness.
- Own the operational relationship with banking and payment partners, managing service levels and resolving issues.
- Collaborate with Treasury to forecast and manage funding and liquidity for operational accounts.
- Test and run payment rails, including new rails and partner changes, with payment specialists.
- Implement and maintain controls such as maker-checker, approval limits, reconciliation, safeguarding, sanctions screening, and Confirmation of Payee.
- Handle incidents for payment and settlement failures and contribute to continuity plans.
- Investigate and resolve ad hoc and unexpected payment issues, turning recurring problems into repeatable processes.
- Utilize AI and automation for tasks like reconciliation and exception triage.
- Reduce customer contacts regarding payments by fixing root causes and improving communication.
- Track and report operational performance weekly to identify and fix issues early.
- Shape the growth of the payments operations capability as Teya scales.
Requirements
- Hands-on payments operations experience, including SEPA, Faster Payments, and SWIFT.
- Experience managing bank and payment partners against service levels.
- Experience with reconciliation.
- Experience working with Treasury or Finance on funding and liquidity for operational accounts.
- Experience owning processes, fixing problems, and delivering outcomes in an operations role.
- Experience in a fast-moving or messy operational environment, such as a start-up or scale-up.
- Track record of standardizing processes while handling high volumes of ad hoc work.
- Understanding of payment controls, safeguarding, and sanctions screening.
- Comfortable with data and spreadsheets, and utilizing automation and AI tools.
- Comfortable with ambiguity and making progress without complete definition.
- Highly organized with strong attention to detail and a sense of ownership.
- Strong stakeholder management skills across product, finance, compliance, and operations teams.
- Clear, confident communicator, highly motivated, and able to work independently.
- Experience at an e-money institution, payment institution, or bank (nice to have).
- Merchant settlement operations in card acquiring (nice to have).
- Experience with reconciliation tools or building payment automation (nice to have).
- Experience testing or launching a new payment rail or banking partner (nice to have).
Skills
- Payments Operations
- Payment Schemes (SEPA, Faster Payments, SWIFT)
- Bank and Payment Partner Management
- Reconciliation
- Funding and Liquidity Management
- Process Standardization
- Process Improvement
- Control Implementation
- Incident Handling
- Automation
- AI Tools
- Stakeholder Management
- Communication
- Organization
- Attention to Detail
- Problem Solving
Location
- Central London
Work Type
- Full-time
- Onsite
Experience Level
- Lead
- Hands-on experience
Benefits
- Physical and mental health support through GymPass (access to gyms, therapy, meditation, fitness, nutrition apps)
- Extended and improved maternity and paternity leave
- Cycle-to-Work Scheme
- Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks
- Friendly, comfortable, and informal office environment
About the Company
- Teya provides a financial platform for local businesses across Europe, built with simple tools, thoughtful design, and real human support.
- The company aims to empower local businesses, which are vital to communities, by improving financial services.
- Teya operates with speed, a focus on quality, attention to detail, and a balance of performance and hospitality.
Equal Opportunity
- Teya is proud to be an equal opportunity employer committed to creating an inclusive environment.
- The company values diversity and believes it leads to better ideas, stronger outcomes, and a more supportive workplace.
- Teya is committed to ensuring a fair and accessible recruitment process and encourages candidates to request reasonable adjustments.