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About the Role

The Patient and Family Resource Centre at HRH facilitates the provision of health information to the public and language interpretation and translation services for patients. The Patient, Family & Staff Resource Centre (PFRC) and Interpreter Program Coordinator will act as a resource to the organization in the promotion and facilitation of approaches to patient and family centered care that meet professional guidelines and best practices. The successful candidate is innovative and enthusiastic with a strong commitment to inventing the future of healthcare.

Responsibilities

Coordinate the Patient, Family and Staff Resource Centre (PFRC) for the provision of health information to patients, families, staff and physicians.
Identify, evaluate, and acquire resources to support the delivery of patient focused service and continuous quality improvement.
Evaluate and administer Centre programs such as activities and develop and deliver training programs to the public, staff and physicians.
Develop and maintain print and digital Centre resources in a variety of media to meet health information needs of patients, families and staff.
Analyze and respond to program leadership and patient/staff requests for resource materials.
Develop and monitor Centre operating and purchasing budgets.
Create, manage, and maintain effective databases and tracking mechanisms to provide statistical data for program leadership decision-making.
Participate in resource sharing and develop partnerships as a member of the Health Sciences Information Consortium of Toronto.
Maintain and promote the PFRC website (external) and the Library intranet website pages.
Implement promotional activities to increase awareness of the services of the PFRC to both internal and external stakeholders.
Manage retail store, inventory and order of products, management of financial transactions in the Centre, including revenues from fines and lost books, interpreter services offered to other hospitals as well as the budget for routine purchases by the Centre.
Coordinate the provision of interpreter services in all modalities (video/audio and telephone) in the hospital.
Promote phone and video interpreter services and develop and distribute promotional materials to clinical leadership teams to increase usage rates.
Maintain and promote HRH Interpreter Services including the intranet website.
Coordinate translation requests and interpretation devices scheduling.

Requirements

Master's degree in Library/Information Science
A minimum experience of 5 years in an academic health sciences environment (preferred)
Advanced knowledge and technical skills in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) OVID Medline, Nursing and Allied Health Literature (CINAHL), DOCLINE, SharePoint, Surpass, OverDrive, Consortia Manager, Google scholar, LG digital signage, Adobe Cloud (In Design, Photoshop), desktop publishing, web page authoring, and other documentation design and development tools.
Demonstrated proficiency in evidence-based research and information sources and bio-medical database searching.
Ability to conduct both precise and broad curated literature searches, preferably using MEDLINE/PubMed and other key health sciences databases.
Familiarity with the concepts of evidence-based practice.
Creativity (artistic/design skills) and forward-thinking.
Commitment to customer-oriented service, including Help Desk duties.
Ability to work in an interdisciplinary team environment as well as independently with minimum supervision.
Demonstrated ability to adjust priorities, take initiative, set goals, manage time wisely, and make quick effective decisions in a fast-paced environment.
Demonstrated ability to collaborate as an effective member of a team, meet deadlines, excellent interpersonal, communication, and organizational skills.
Demonstrated ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equity, equality and inclusiveness.

Skills

MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)
OVID Medline
Nursing and Allied Health Literature (CINAHL)
DOCLINE
SharePoint
Surpass
OverDrive
Consortia Manager
Google scholar
LG digital signage
Adobe Cloud (In Design, Photoshop)
Desktop publishing
Web page authoring
Documentation design and development tools
Evidence-based research
Information sources
Bio-medical database searching
MEDLINE/PubMed
Health sciences databases
Evidence-based practice
Information search
Rating quality of information sources
Interpretation services
Translation services
Technology tools
Customer-oriented service
Help Desk duties
Interdisciplinary team collaboration
Independent work
Priority adjustment
Initiative
Goal setting
Time management
Decision making
Team collaboration
Meeting deadlines
Interpersonal skills
Communication skills
Organizational skills
Creative work
Collaborative work
Effective work
Teamwork promotion
Diversity promotion
Equity promotion
Equality promotion
Inclusiveness promotion

Location

Humber River Health, Wilson Site

Work Type

Temporary Full Time
Days, occasional evenings/weekends

Experience Level

5 years in an academic health sciences environment (preferred)

Education Level

Master's degree in Library/Information Science
Association of Translators and Interpreters of Ontario (ATIO) membership in good standing (preferred)

Salary/Compensations

$61,883.25-$77,403.30

About the Company

Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders.
Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.
At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care.
We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.
Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.
Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health, we’re not hoping for a renaissance, we are making it happen.
As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!
At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare.
We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement.
We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration.
We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Equal Opportunity

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.
We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
Accommodations are available throughout the recruitment process and employment.