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About the Role

We are seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. This role serves as a key liaison between customers and internal teams, ensuring exceptional service delivery, operational excellence, and business performance.

Responsibilities

Act as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries.
Oversee order and quotation management processes to ensure timely and accurate execution.
Resolve customer issues and escalate concerns appropriately to maintain high levels of customer satisfaction.
Collaborate with internal stakeholders to support customer schedules and operational commitments.
Investigate and resolve billing discrepancies, ensuring accurate debit and credit processing.
Partner with Finance teams to support cash management objectives and key performance indicators (KPIs).
Monitor financial transactions and operational metrics to drive business performance.
Monitor and take action on aged work-in-process (WIP) and inventory.
Lead initiatives to improve operational efficiency, service quality, and process effectiveness.
Analyze quantitative and qualitative data, identify trends, and implement corrective actions.
Anticipate operational risks and develop preventative solutions.
Lead and prioritize team activities to meet departmental goals and objectives.
Provide professional leadership and subject matter expertise across the organization.
Drive rigorous process improvement and service enhancement programs.
Establish and influence operational policies and best practices.
Support the design and implementation of operational systems, tools, and applications as needed.
Build strong partnerships across cross-functional and global teams.
Work closely with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements.
Support Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with all company policies.
Participate in special projects and additional assignments as required.
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.
Demonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function.
Strong analytical and problem-solving skills with experience interpreting operational and financial data.
Experience managing customer relationships and resolving complex operational issues.
Excellent communication, collaboration, and stakeholder management skills.
Proficiency with ERP systems and Microsoft Office applications, particularly Excel.
Prior people management or team leadership experience.
Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
Knowledge of inventory management, billing processes, cash management, and order fulfillment operations.
Experience working in a manufacturing, semiconductor, technology, or related industry.
Must be able to obtain a US Department of Defense Security Clearance if requested.
Applicant consents to being asked questions about citizenship and background to assess the likelihood of obtaining a Security Clearance.

Skills

Customer Service
Order Management
Operations Management
Billing
Inventory Management
Cash Management
Process Improvement
Analytical Skills
Problem-Solving
Stakeholder Management
ERP Systems
Microsoft Office Suite
Excel
Lean Methodologies
Six Sigma Methodologies
EHSS Compliance

Experience Level

Manager

Education Level

Bachelor's Degree

Salary/Compensations

$88,000.00 - $154,000.00

About the Company

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies.
With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets.

Equal Opportunity

GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential.
GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people.
Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.
All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law.