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About the Role
This role will build and lead the operational foundation for the Learning & Development function, ensuring greater focus, consistency, and scale. You will lead the enterprise operating system connecting L&D demand, priorities, people, technology, data, and investment decisions, overseeing intake, portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management, and vendor governance. Your leadership will streamline partner engagement with L&D, enable focus on key priorities, and provide clear insights into capacity, performance, risk, and impact.
Responsibilities
- Build and lead the L&D operations strategy, multi-year roadmap, and annual operating plan.
- Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels, and status visibility.
- Lead portfolio and capacity reviews, using business value, urgency, cost, and available skills to recommend priorities, sequencing, resourcing, and trade-offs.
- Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations, and escalation practices across all L&D pillars.
- Lead, coach, and develop the L&D Operations team, setting clear outcomes and aligning team capacity.
- Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls, and future automation.
- Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration, and production support for enterprise and specialized programs.
- Establish dashboards and reporting that provide leaders with clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes, and business impact.
- Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance, and vendor performance to improve value and reduce duplication.
- Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk, and Compliance to make sound enterprise decisions and maintain effective controls.
- Champion continuous improvement, responsible automation, and approved AI-enabled practices that simplify work, improve service, and create a better employee and partner experience.
Requirements
- 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology, or a related field.
- Significant experience leading multidisciplinary professional teams in a large, complex organization.
- Proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery, or operating-model practices at scale.
- Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts, and investment decisions.
- Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation, or digital transformation.
- Strong analytical skills and experience turning operational, financial, and learning data into clear insights, recommendations, and action.
- Sound strategic judgment and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
- Demonstrated success leading complex, cross-functional change from planning through implementation, adoption, and sustained results.
- Excellent communication, consultation, and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
- Bilingualism (fluent in French, English, both oral and written) is required for Quebec only.
Skills
- Operations
- Enterprise Learning
- HR Operations
- Portfolio Management
- Program Management
- Shared Services
- Learning Technology
- Financial Acumen
- Commercial Acumen
- Budget Management
- Forecast Management
- Vendor Management
- Contract Management
- Investment Decisions
- Enterprise Platform Strategy
- Technology Roadmap Development
- Integration Management
- Data Analysis
- Automation
- Digital Transformation
- Analytical Skills
- Strategic Judgment
- Change Management
- Communication Skills
- Consultation Skills
- Influencing Skills
Location
- Montreal
- Toronto
- London
- Winnipeg
Work Type
- Permanent
- Full Time
- Hybrid
Experience Level
- 7+ years of progressively responsible experience
- Significant experience leading multidisciplinary professional teams
Education Level
- University degree in business, human resources, learning and development, organizational development, operations, or a related discipline
- Equivalent combination of education and experience will also be considered
Salary/Compensations
- $121,200 - $171,200 annually
Benefits
- Career Development opportunities
- Access to industry-leading learning programs
- Up to $2,000 annually towards education reimbursement
- Flexible health and dental benefits
- $5,000 mental health benefit
- In addition to regular vacation and personal days
- Volunteer day
- Company-matching pension plan
- Share ownership program
- Additional investment options
- Employee recognition programs
- Service milestone celebrations
- Employee discounts
- Employee Resource Groups (ERGs)
- Mentorship programs
- Social clubs and events
About the Company
- United by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- Looking for people who live our values everyday: step up, do the right thing, and deliver – for customers, communities and each other.
Equal Opportunity
- Committed to removing barriers and ensuring equal access to employment.
- Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com.
- All information provided will be handled in accordance with applicable laws and Canada Life policies.