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About the Role

Totara is a global learning platform trusted by over 1,500 organizations and 21 million users. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions. Reporting to the COO, the Operations PMO Lead manages a global team of Project Managers and personally delivers operational, systems, and change projects to enable business scaling.

Responsibilities

Own and run a portfolio of operational, systems, and change projects from scoping through to BAU handover.
Develop and maintain project plans, timelines, risk registers, and stakeholder reporting.
Manage project risks, issues, and dependencies, escalating where necessary and resolving wherever possible.
Coordinate cross-functional teams to align scope, priorities, and delivery requirements across concurrent workstreams.
Ensure projects are delivered on time, to scope, with clearly defined ownership and a structured handover into business-as-usual.
Be visible and hands-on in delivery, including coordination, documentation, and administrative work.
Lead a globally distributed team of Operations Project Managers, fostering high standards, support, and growth.
Line manage Operations Project Managers across the UK, Australia, and US, conducting regular 1:1s, setting clear expectations, and providing active coaching.
Build and maintain a consistent approach to delivery across the team, including methodology, documentation standards, reporting cadence, and quality bar.
Maintain visibility of the team's collective portfolio, identifying capacity constraints, sequencing issues, and prioritisation calls.
Identify development needs and performance issues, acting on both with directness and care.
Contribute to recruitment and onboarding of future PM hires as the team scales.
Lead by example, ensuring personal work reflects the high standards expected of the team.
Support the implementation and embedding of new business systems and tools to improve operational efficiency.
Collaborate with cross-functional teams to document and refine business processes for scalability, consistency, and measurability.
Contribute to capacity and resource planning efforts to ensure operational readiness for key initiatives.
Identify operational blockers and work with teams to implement practical, evidence-based improvements.
Provide the COO with clear, concise visibility of the team portfolio, including progress, risks, capacity, and outcomes.
Develop and maintain a reporting framework that provides stakeholders with the right information at the right level without creating unnecessary overhead.
Contribute to post-acquisition integration activities, ensuring aligned processes, systems, and delivery models.
Support ad-hoc operational initiatives and special projects as directed by the COO.
Champion continuous improvement by embedding good project management practice across teams and functions.

Requirements

Proven hands-on project and programme management experience in SaaS, tech, or digital services, with a demonstrable track record of personally delivering.
Experience managing or mentoring project managers, with the ability to hold standards high while developing people effectively.
Comfortable managing a small, globally distributed team across multiple time zones without sacrificing the pace or quality of personal delivery work.
Strong understanding of operational systems, business tools, and scalable process design.
Experience coordinating system implementations, migrations, or operational change projects.
Experience supporting post-acquisition integration activities is advantageous.

Skills

Exceptional project planning, coordination, and risk management.
Strong people leadership: direct, fair, and genuinely invested in developing team capability.
Excellent communication at all levels.
High personal standards for documentation, reporting, and process quality, with the ability to instil those standards in others without bureaucracy.
Analytical and data-driven approach to decisions, performance tracking, and continuous improvement.
Comfortable creating structure in ambiguous environments.
Familiarity with delivery and project tools, including PMO systems, capacity planning tools, CRM, and operational platforms.
A genuine bias toward action; a focus on getting things done.

Location

UK
Australia
US

Work Type

Full-time

Experience Level

Management
Project Management

Education Level

Bachelor's degree in Business Administration, Operations, Technology Management, or a related field, or equivalent professional experience.
Project management certifications (e.g. PRINCE2, PMP, Lean Six Sigma, ITIL) are advantageous but not essential.

Benefits

Enhanced Parental Leave
Private Healthcare
Life Insurance 4x Salary
Professional Development Opportunities
Annual Wellbeing Allowance
New Joiner home working set-up allowance
Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve

About the Company

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide.
We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions designed to support complex and highly regulated environments across the public and private sectors.

Equal Opportunity

At Totara, we believe diverse perspectives make us stronger. We welcome applications from people of all backgrounds and experiences.
We hire based on skills, leadership, potential and the unique experiences people bring to our team.