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About the Role
The Client Services Manager will identify, manage, and deliver client revenue and gross profit growth against the commercial objectives of both the client and Two Circles Staylive. This role requires balancing customer needs with business growth demands in a complex, high-growth environment.
Responsibilities
- Manage revenue and gross profit growth for approximately 5 owned accounts.
- Manage the upsell and renewal sales process from qualification through to close.
- Manage the business and commercial relationship between Staylive and specified accounts.
- Collaborate with the Commercial Director and leadership team to build new processes for the Client Services department.
- Utilize CRM (Salesforce) for accurate recording of activity and status.
- Ensure accuracy in revenue projection and revenue commit on a project-by-project basis.
- Oversee and manage the handover process of new strategic clients from Sales to the Operations Project Office.
- Proactively track, monitor, and report to strategic clients through quarterly business reviews and regular relationship update meetings.
- Ensure accuracy in invoicing and financial reporting between Staylive and specified accounts.
Requirements
- Highly personable, confident, and commercially-minded communicator.
- Ability to balance the needs of both the client and the Staylive business.
- Deep knowledge of B2B/SaaS commercial processes.
- Broad range of skills to perform in an ambitious and fast-growing technology business.
- Ability to design, build, and develop new processes to deliver results and best practice.
Skills
- Data driven commercial leadership
- Client relationship management
- Sales process management
- Financial reporting
- CRM (Salesforce)
Location
- London, UK
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Benefits
- Customizable benefits package from a core monthly budget
- Renowned Team Days
- Summer Away Days
- 23 standard days of holiday
- 1 Birthday holiday
- 2 'Big Life Event' holidays
- 1 Admin Day
- Office closure over Christmas
- Discretionary Bonus based on company performance
- Performance Reviews every 6 months
- Discretionary salary increases
- Private healthcare (Vitality)
- Health Care Plan (Medicash)
- Mobile phone contribution
- Sport Challenge contribution
- Gym membership contribution
- 2x annual kit drops
About the Company
- Two Circles is a Sports & Entertainment Marketing business that grows audiences and revenues by understanding fans.
- They work with clients to help them understand and influence fan behavior regarding spending, event attendance, channel response, and content consumption.
- Their platforms and services are trusted by over 1000 clients globally, including major sports and entertainment organizations.
- The company has over 1000 employees across 15 offices worldwide.