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About the Role
Develop and execute B2B lifecycle marketing strategies to deliver relevant, timely, and connected experiences across key broker and customer interactions. Partner with cross-functional teams to translate business objectives and audience insights into targeted marketing programs that drive engagement, lead generation, retention, and growth. Lead the development of audience segmentation, customer and broker journeys, personalization strategies, and lead generation programs while advancing Definity Insurance’s lifecycle marketing capabilities.
Responsibilities
- Develop and execute lifecycle marketing programs across key stages of the broker and customer journey.
- Identify opportunities to improve audience engagement through more personalized and targeted communications.
- Design customer and broker journey frameworks that align with business objectives and audience needs.
- Support the development of journey measurement approaches and performance tracking.
- Support the evolution of broker communications to improve engagement, relevance, and business impact.
- Develop audience segmentation strategies using available customer, broker, and engagement data.
- Partner with Broker Marketing, Sales & Distribution, and business stakeholders to ensure communications are aligned with audience needs and business priorities.
- Recommend appropriate messaging, timing, and channel strategies to maximize engagement.
- Develop and execute targeted marketing programs for priority broker, customer, and commercial audiences.
- Support lead generation initiatives that help convert marketing engagement into qualified business opportunities.
- Partner with stakeholders to define lead management processes, qualification criteria, and nurturing strategies.
- Monitor and report on lead generation performance and identify opportunities for optimization.
- Support cross-sell, upsell, and retention initiatives through targeted marketing programs.
- Collaborate with Technology and MarTech teams to support personalization and marketing automation capabilities.
- Translate marketing requirements into business requirements for audience segmentation, journey orchestration, and campaign execution.
- Identify opportunities to enhance the effectiveness and scalability of lifecycle marketing programs.
- Support the implementation and optimization of marketing technology solutions.
- Establish and monitor KPIs for lifecycle marketing, segmentation, personalization, and lead generation programs.
- Analyze campaign performance and audience engagement data to identify optimization opportunities.
- Conduct testing and apply insights to improve marketing effectiveness and customer experiences.
- Develop reporting, insights, and recommendations for stakeholders.
- Partner with Broker Marketing, Sales & Distribution, Product, Analytics, and Technology teams to execute marketing initiatives.
- Share lifecycle marketing best practices and provide guidance to internal stakeholders.
- Foster strong working relationships across the organization to support marketing and business objectives.
- Contribute to the continuous improvement of processes, tools, and capabilities.
- Successful clearance of background checks (including criminal checks and leadership references).
Requirements
- University degree in Marketing, Business, Communications, or a related field.
- 5-8 years of progressive experience in B2B lifecycle marketing, CRM, digital marketing, marketing automation, personalization, customer engagement, or related disciplines.
- Hands-on experience with Salesforce Marketing Cloud, including campaign execution, audience segmentation, journey development, and automation.
- Experience developing and optimizing customer or broker journeys.
- Experience supporting lead generation, lead nurturing, and customer engagement initiatives.
- Strong understanding of audience segmentation, personalization, and marketing automation best practices.
- Experience working with technology, MarTech, and data teams to implement and enhance marketing capabilities.
- Exposure to targeted or account-based marketing programs, ideally within insurance, financial services, or other complex business environments.
- Strong analytical and problem-solving skills with the ability to leverage data and insights to improve performance.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
- Demonstrated ability to identify opportunities for improvement and drive marketing program effectiveness.
Skills
- B2B lifecycle marketing
- CRM
- Digital marketing
- Marketing automation
- Personalization
- Customer engagement
- Salesforce Marketing Cloud
- Campaign execution
- Audience segmentation
- Journey development
- Automation
- Lead generation
- Lead nurturing
- Targeted marketing
- Account-based marketing
- Analytical skills
- Problem-solving skills
- Communication skills
- Collaboration skills
- Stakeholder management skills
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 5-8 years
Education Level
- University degree in Marketing, Business, Communications, or a related field
Salary/Compensations
- $88,000 - $138,000
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
About the Company
- Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
- Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
- Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Equal Opportunity
- Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
- As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.