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About the Role

The Operations Manager will support school-based staff with operational information systems, maintain and analyze operational data, assist with student recruitment and enrollment, manage special projects, and coordinate network-wide purchasing. This role offers an opportunity to develop operations skills in a dynamic, fast-paced environment.

Responsibilities

Serve as a point of contact for the school, managing the office, greeting visitors, and handling communications.
Provide comprehensive support to overall school operations and cultural practices.
Manage the cleanliness and organization of the operations office.
Ensure a welcoming and customer service environment.
Create and manage inventory systems for school purchases and materials.
Train staff on the ordering system.
Manage inventory to ensure regular stock checks.
Support facilities issue reporting and resolution.
Participate in walkthroughs to ensure facilities and operational systems are in good working order.
Develop and manage systems to uphold staff aesthetics standards.
Support the development and implementation of school-wide systems and procedures for operational excellence.
Manage school-wide systems including arrival, dismissal, and attendance.
Assist the Director of Operations in identifying improvements and leading special projects for school operations.
Manage student recruitment, enrollment, and re-enrollment processes.
Handle outreach and communication to prospective and accepted families.
Manage outreach and communication to current families for re-enrollment.
Create and manage the Family Referral Process.
Plan and execute family engagement events.
Manage enrollment and re-enrollment data, including waitlists and discharges.
Plan and execute logistics for student recruitment events.
Manage scholar information data systems and ensure platform accuracy.
Conduct data entry and analyze/report on operations data.
Manage the distribution of student MetroCards, uniforms, and other materials.
Coordinate school food services for staff and scholars.
Support the planning and implementation of team-wide events.
Support the Director of Operations with special projects.
Receive, inventory, print, secure, and distribute paper assessments.
Prepare assessment materials for distribution.
Coordinate pickup/drop-off of state exams and electronic assessment setup verification.
Support monitoring of testing environments and adherence to regulations.
Collect and account for all testing materials, scoring, and data roll-up.
Manage setup requests for facilities, student meals, and outsourced staff meals.
Collaborate to manage logistics, planning, and implementation of team-wide events.
Support training and onboarding of new staff.
Support yearlong training and development of coordinators.
Support coaching and feedback for operations coordinators.

Requirements

Bachelor’s degree required.
At least 2 years of administrative experience, preferably in schools or a non-profit setting, required.
Bilingual Spanish/English preferred.
Knowledge of and experience with school facilities and relevant technologies (e.g. Google Suite, PowerSchool, DeansList) is a plus.
Excellent written, oral, and interpersonal communication skills.
Strong commitment to customer service.
Understanding of the importance of administrative functions to the organization's mission.
Outstanding dependability and punctuality.
Collaborative team-player.
Possess a 'Whatever it takes' attitude and willingness to change priorities.
Strong computer skills, including high proficiency with Microsoft Word, Excel, and Google Suite.
A strong belief in the mission and values of DREAM.
Desire to make a difference in the lives of students, families, and the community.
Ability to stand, walk, bend, reach overhead, lift heavy objects, and work in tight spaces.
Ability to reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and controls.
Ability to use close vision, color vision, peripheral vision, depth perception, and focus vision.

Skills

Information systems support
Data analysis
Student recruitment and enrollment
Project management
Purchasing coordination
Office management
Inventory management
Facilities management support
System development and implementation
Data entry
Reporting
Assessment administration
Event logistics
Training and onboarding
Coaching and feedback
Microsoft Word
Microsoft Excel
Google Suite
PowerSchool
DeansList
ATS
SchoolMint

Location

East Harlem
South Bronx

Work Type

Full-time

Experience Level

2+ years administrative experience

Education Level

Bachelor's degree

Salary/Compensations

$80,000 to $90,000 per year

Benefits

Flexible Medical Health Plans
Dental and vision plans
Disability benefits
Life insurance
Up to 12 weeks fully paid Parental Leave
Flexible spending account options
Pre-tax commuter benefits
Fitness and entertainment discounts
Employee assistance program (EAP)
403(b) retirement plan with employer match
Referral, performance, and tenure milestone bonuses
Discounted school meals
Tuition reimbursement support
Access to a professional development fund
Approximately 48 days off for 12-month employees

About the Company

Founded in 1991 as Harlem RBI, DREAM serves over 2,500 youth annually across East Harlem and the South Bronx through PreK-12 schools and sports-based youth development programs.
DREAM focuses on rigorous academics, social-emotional learning, family and community engagement, and health and wellness.
The organization has an aggressive five-year plan to expand its reach and impact.
DREAM is committed to creating a world where youth, especially youth of color, have the tools and opportunities to achieve their dreams.

Equal Opportunity

At DREAM, diversity, equity, and inclusion are a matter of mission.
DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters.
DREAM engages staff that represent and appreciate the diversity of its majority Black and Hispanic student body.
DREAM is dedicated to creating equitable, welcoming, and productive practices.
DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.