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About the Role
The Business Analyst III acts as a liaison between business/customers and IT/vendor development teams for technology and process-based solutions. This role identifies and analyzes business needs, gathers requirements, and defines scope and objectives. It is also accountable for the ongoing administration of applications within the Claims Department and user support.
Responsibilities
- Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
- Act as a consultative partner, recommending solutions or improvements to business processes using new or existing technology.
- Elicit requirements for complex efforts using techniques such as interviewing, workshops, and business process reviews.
- Document business and functional requirements according to established standards, decomposing high-level needs into actionable details for technical teams.
- Utilize tools for pragmatic representation of requirements, including process flows, diagrams, mock-ups, and screenshots.
- Lead or participate in requirement reviews to ensure completeness, conciseness, and verifiability, obtaining stakeholder approvals.
- Maintain contemporary documentation of requirement decisions, procedures, workflows, and system integrations.
- Work across projects executed in different methodologies (Agile, Waterfall, Kanban).
- Create and prioritize Backlogs, write User Stories, and define Acceptance Criteria.
- Ensure vision, themes, and features are established to meet claims organization goals.
- Develop testing strategies, build Acceptance Tests and Use Cases.
- Perform User Acceptance Testing to ensure programming meets specifications.
- Document and analyze business processes and system integrations to guide improvement opportunities.
- Define and document ticket or project objectives for Wrike input.
- Provide a high level of assistance, training, and mentoring for teammates.
- Plan and manage project activities of high complexity/visibility, including tasks, resources, and timelines.
- Identify and escalate risks and constraints, planning mitigation strategies.
- Report project performance, progress, and issues clearly and concisely.
- Attend or facilitate project status meetings.
- Resolve and/or escalate issues in a timely fashion.
- Identify opportunities for improvement and make constructive suggestions for change.
- Participate in the development and design of new products and document necessary system changes.
- Support ServiceNow/Help Desk related requirements items.
- Accurately input and track estimations and actual work time within workflow systems.
- Perform other duties as assigned.
- Conform with all corporate policies and procedures.
Requirements
- Bachelor's Degree preferred or equivalent business or business analyst experience.
- Experience with Guidewire ClaimCenter.
- Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
- 6+ years experience in Business Analyst role preferred.
- Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred.
Location
- New Hartford, NY
Work Type
- Hybrid
- Full-time
- Salaried
- Exempt
Experience Level
- 6+ years experience in Business Analyst role preferred
Education Level
- Bachelor's Degree preferred
- Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred
Salary/Compensations
- $82,000-$120,000
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal insurance discount
About the Company
- Utica National Insurance Group has 1,400 employees countrywide.
- Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
- Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.
Equal Opportunity
- Utica National is an Equal Opportunity Employer.