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About the Role
Flywire is seeking an Implementation Consultant for its Education Implementation team in London. This role involves acting as a subject matter expert to guide UK universities through the adoption of Flywire's student payment and receivables solutions, from initial discovery to post-go-live support. The consultant will collaborate with clients and project managers to configure and optimize the platform, facilitating change management within client finance teams.
Responsibilities
- Own the product side of implementations for UK higher education clients, working with project managers and colleagues globally on discovery, configuration, testing, and go-live.
- Act as a trusted advisor to university finance teams by sharing product best practices and guiding them through process and change management for core product adoption.
- Design and deliver training for client super users and end users, both in-person and remotely, tailored to functional and technical audiences.
- Create and maintain detailed product documentation in partnership with Product and Engineering to support knowledge transfer to Account Management and Sales teams.
- Provide client insights back to Product Management to influence the product roadmap.
Requirements
- At least five years of experience in UK higher education, either within a university finance, student fees, or income team, or in delivering student systems or payment implementations to UK institutions.
- Working knowledge of systems used by UK universities, such as Tribal SITS:Vision for student records and finance platforms like Unit4, Oracle, Workday, or SAP.
- Solid understanding of tuition fee billing, payment allocation, credit control, and reconciliation, including the flow of Student Finance and sponsor funding into the student account.
- Familiarity with UK payment methods including card payments, BACS, Direct Debit, and Faster Payments.
- Knowledge of international student payments is a strong advantage.
- Experience implementing or configuring payment or SaaS software.
- Confidence in training users with varying levels of technical knowledge.
- Excellent written and verbal communication skills.
- Presence to build credibility with senior finance stakeholders.
Skills
- Product expertise
- Client guidance
- Configuration
- Testing
- Training delivery
- Documentation creation
- Client insight reporting
- SaaS software implementation
- Communication
- Stakeholder management
Location
- London
Work Type
- Hybrid
Experience Level
- At least five years' experience in UK higher education
Salary/Compensations
- Competitive compensation
Benefits
- Employee Stock Purchase Plan (ESPP)
- Competitive time off
- Work with brilliant people globally
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
- Great Talent & Development Programs (Managers Taking Flight, OneFlywire Career Mobility)
About the Company
- Flywire is a global payments enablement and software company founded over a decade ago to solve high-stakes, high-value payments.
- The company has scaled into new regions and industry verticals, expanding product offerings to deliver value to clients worldwide.
- Flywire supports over 5,100 clients across the global education, healthcare, travel, and B2B industries.
- The company processes diverse payment methods across 240 countries & territories and over 140 currencies.
- Flywire has over 1,400+ global employees representing more than 40 nationalities, with operations in 15 offices worldwide.
Equal Opportunity
- Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.