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About the Role

Supports the strategy, growth, and evolution of Triangle Rewards by translating insights into recommendations, leading initiatives, and ensuring program governance. This role balances strategic thinking with disciplined delivery to create consistent member experiences across various channels.

Responsibilities

Support loyalty strategy and roadmap by evolving strategies, value propositions, policies, and member experiences.
Translate enterprise priorities and member insights into actionable plans.
Lead cross-functional initiatives by mobilizing partners to deliver loyalty initiatives, pilots, and program changes.
Lead loyalty research and insights by shaping member research, competitive reviews, and performance reporting.
Translate findings into recommendations for business leaders.
Provide program governance by applying program rules, Terms and Conditions, customer policies, and operational controls.
Protect program integrity and support a consistent member experience.
Translate strategy into execution by developing business requirements, implementation plans, and decision materials.
Identify dependencies, risks, approvals, and cross-functional accountabilities.
Monitor program performance by assessing member behavior, customer feedback, operational results, and financial impacts.
Recommend opportunities for improvement.
Prepare leadership communications by creating presentations, recommendations, updates, and decision materials.
Support operational excellence by maintaining recurring processes, controls, coordinating issue resolution, and improving ways of working.

Requirements

Post-secondary education in business, marketing, strategy, or a related field.
Experience in loyalty, customer strategy, program management, marketing, product, or a related discipline.
Demonstrated ability to lead cross-functional work in a complex, matrixed organization.
Ability to move initiatives from ambiguity to execution.
Strong analytical and problem-solving skills.
Ability to interpret research, customer data, and business performance.
Ability to turn findings into practical recommendations.
Excellent written and verbal communication skills.
Experience preparing presentations and recommendations for senior audiences.
Strong project management, organization, and attention to detail.
Ability to manage multiple priorities and deadlines.
Sound judgment.
Comfort working with customer policies, program rules, financial considerations, and legal or privacy requirements.

Skills

Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Customer research
Loyalty platforms
Data visualization

Location

Canada

Work Type

Full-time

Experience Level

Associate Manager

Education Level

Post-secondary education

Salary/Compensations

$64,000 – $106,000
$64,000 and $85,000

Benefits

Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Other perks to support your well-being
Career growth opportunities
Product discounts
Mental health benefits ($5,000 per year)
Total well-being
Mental health tools and resources

About the Company

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
Join us, where there's a place for you here.

Equal Opportunity

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
We are united in our purpose of being here to help make life in Canada better.
We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.