Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Head of Internal Communications and Transformation role.
Rezi rewrites your resume against CHANEL's job description. Free.
Tailor your resume to this Head of Internal Communications and Transformation role.
Rezi rewrites your resume against CHANEL's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Head of Internal Communications and Transformation posting at CHANEL — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Head of Internal Communications and Transformation posting at CHANEL — free, in seconds.
About the Role
The Head of Internal Communications & Transformation partners with Global Corporate Functions leaders to translate business priorities, transformation ambitions, and organizational change into clear communication strategies. This role builds understanding, trust, and engagement around the company’s vision and priorities, and leads the communication and engagement approach for over 700 corporate employees. The role reports into the Global Head of Internal Communications and manages two team members.
Responsibilities
- Act as a strategic communications partner to Global Corporate Functions Leaders and management teams, helping them articulate and develop tailored internal communication strategies that support their vision, priorities and transformation agenda.
- Support the preparation and delivery of key leadership communication moments, including Town Halls/leadership meetings.
- Help leaders develop clear and compelling narratives, translating complex strategies and decisions into communications that employees can understand, connect with and act upon.
- Provide constructive counsel and challenge to senior stakeholders, identifying communication opportunities, risks and employee considerations early.
- Ensure Corporate Functions communications are aligned with the overarching company narrative, culture, strategic priorities and employee experience ambition.
- Define and lead a dedicated engagement approach for Corporate Functions teams across the organisation, ensuring cohesive and connected employee experience across locations.
- Lead the strategic design, planning and delivery of HQ-based employee engagement moments by partnering with relevant stakeholders to ensure workplace moments contribute to a positive, engaging and consistent employee experience.
- Create opportunities for two-way dialogue, ensuring employee perspectives and feedback help inform communication approaches and leadership thinking.
- Lead the communications approach for significant transformation and organisational change, working closely with programme leaders and other partners from early planning through implementation.
- Translate transformation strategies, milestones and decisions into audience-led and engaging communications, helping employees understand what is changing, why it matters and what it means for them.
- Anticipate employee questions and communication risks, ensuring leaders are equipped to communicate confidently and consistently throughout periods of change.
- Define meaningful measures of communication and engagement effectiveness, using employee feedback, channel insight and engagement data to understand impact.
- Use insight to continuously improve communications, identify emerging needs and inform future strategy.
- Bring thought leadership and best practice into the organisation, identifying new approaches that can strengthen internal communications and employee engagement.
Requirements
- Significant experience in internal communications, executive communications or change communications within a complex, international organization - preferably within luxury or creative industries.
- Proven ability to advise and influence senior leaders, challenge constructively and translate strategic priorities into effective communication strategies.
- Expertise in employee engagement practices, trends and relevant metrics.
- Strong stakeholder management, project leadership and people-management skills.
- Excellent strategic writing, storytelling and editorial skills, with the ability to make complex topics clear, relevant and engaging.
- Fluency in English required, fluency in French preferred; additional languages are a plus.
- Integrity and confidentiality aligned with Chanel’s values and reputation.
Skills
- Internal communications
- Executive communications
- Change communications
- Employee engagement
- Stakeholder management
- Project leadership
- People management
- Strategic writing
- Storytelling
- Editorial skills
- Strategic thinking
- Creative problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- Senior
About the Company
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.