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About the Role

Contribute to the digital strategy and roadmap for Freedom Mobile across its web and mobile experiences, focusing on FreedomMobile.ca and My Account. Deliver intuitive, customer-centric digital journeys that support acquisition, self-service, and digital adoption. Work at the intersection of business, user experience, and technology, translating business needs into clear priorities and practical digital solutions. This role supports the day-to-day evolution of our website and requires a solid understanding of web environments, content management systems (CMS), and emerging AI opportunities.

Responsibilities

Contribute to the planning, prioritization, and execution of initiatives within the digital roadmap, including enhancements, innovations, and new opportunities.
Manage and prioritize the FreedomMobile.ca and My Account portfolios, balancing customer needs, business objectives, technical considerations, and delivery capacity.
Coordinate day-to-day website updates and content changes using the relevant CMS and established processes to maintain accurate, consistent, and effective digital experiences.
Work with content, design, and technology partners to improve website structure, content quality, usability, and conversion across key customer journeys.
Translate business needs and customer insights into clear requirements, recommendations, user stories, and acceptance criteria.
Apply UX principles and a customer-first mindset to identify friction points and recommend solutions that make digital journeys simpler and more effective.
Use analytics, research, testing, and digital best practices to evaluate performance, identify opportunities, and optimize the customer experience.
Bring a practical understanding of web development fundamentals and digital environments to discussions with developers and technical teams, helping clarify dependencies, constraints, and implementation options.
Explore relevant AI tools and use cases with curiosity and creativity, identifying practical ways to improve day-to-day productivity, content workflows, analysis, and digital delivery.
Collaborate with cross-functional teams, including acquisition, marketing, brand, technology, finance, and customer care, to align priorities and deliver outcomes.
Provide digital product expertise to projects and initiatives involving the Digital Customer Experience team.
Communicate progress, risks, dependencies, and trade-offs transparently, managing expectations with stakeholders, partners, and leadership.
Contribute to the definition and continuous improvement of processes, standards, and best practices for digital product and website management.

Requirements

Strong sense of ownership and accountability, with an ability to prioritize and manage multiple initiatives simultaneously.
Analytical mindset and data-informed decision-making; attention to detail and commitment to quality are a must.
Strong communication and interpersonal skills, with a natural ability to collaborate across functions and teams.
Agility and comfort working in a fast-paced, evolving environment.
Strong organizational and planning skills.
User-centric thinking and empathy for digital customers.
Curiosity, creativity, and a continuous-improvement mindset, particularly in the practical use of AI.
Experience working with agile development methodologies and product delivery practices.
Experience building, managing, or optimizing consumer-facing digital experiences.
Hands-on experience with a content management system (CMS); Contentful or Drupal experience is a major asset.
Understanding of web development fundamentals and how web and digital environments operate, including the ability to communicate effectively with technical teams.
Good understanding of user experience (UX) principles and the ability to apply a customer-oriented approach when defining and implementing solutions.
Strong collaboration skills and experience working with cross-functional business and technology teams.
Excellent problem-solving, analytical, communication, and stakeholder-management skills.
Knowledge of the telecommunications and wireless industry is an asset; e-commerce experience is also an asset.
Solid foundation in digital analytics and the ability to use data to inform recommendations and prioritization.
Curiosity about AI and a willingness to explore creative, responsible, and practical ways to integrate AI into everyday work.
Continuous-learning mindset, with an ability to test, learn, and adapt.
Experience defining and optimizing processes and building scalable best practices.

Skills

Content Management System (CMS)
Agile development methodologies
Web development fundamentals
User experience (UX) principles
Digital analytics
AI tools and use cases
Contentful
Drupal

Location

Remote

Work Type

Full-time

Experience Level

Commensurate with qualifications and experience

Salary/Compensations

Commensurate with qualifications and experience

Benefits

Wellness program focusing on physical, psychological, financial, and social health.
Opportunity to participate in impactful projects and take on challenging assignments.
Career development opportunities within Quebecor's family.

About the Company

Freedom is a leader in providing affordable wireless services.
The company is looking for driven individuals committed to disrupting the status quo.

Equal Opportunity

Committed to creating and maintaining an accessible, equitable, and inclusive workplace that reflects community diversity.
Strives to provide a work environment where each individual is valued and respected.
Eager to discover the unique qualities of each candidate.
Offers accommodations to promote accessibility upon request.