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About the Role
YSM is seeking a Patient Services Administrator (Medical Clinic Receptionist) to provide excellent, welcoming, efficient, and professional receptionist and client referral support at the Evergreen Health Centre.
Responsibilities
- Provide a welcoming and warm atmosphere to community members, volunteers, students and staff
- Ensure privacy and confidentiality
- Manage the flow of the reception area, directing visitors, contractors and deliveries
- Manage conflict and ensure safety
- Manage and answer calls, emails, faxes, mail and redirect as necessary
- Schedule and coordinate clinic appointments with community members, volunteers and staff
- Manage wait lists, screening, intake and registration of new patients
- Support with volunteer needs including check-in and preparing clinical rooms
- Input and update data in several databases including Google sheets, Paradigm, CHR EMR, OSCAR EMR and Salesforce
- Ensure accurate data entry and documentation
- Process health record requests
- Keep informed of and outreach to community resources
- Connect community members to internal and external resources
- Collaborate with internal and external partners
- Maintain infection prevention and control measures
- Provide administrative support to the health centre
- Process forms, gifts-in-kind donations and courier/mail deliveries
- Be an active team member of the wider YSM community
- Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance
Requirements
- A minimum of 1-2 years’ experience in reception work or office administration in a medical environment
- Experience working with vulnerable and marginalized populations
- Experience working in a walk-in urgent care setting
- Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
- Good telephone voice, tactful, diplomatic and friendly
- Strong verbal and written business English communication skills
- Strong interpersonal and conflict resolution skills
- Prompt, reliable, adaptable, self-motivated, conscientious and innovative
- Experience working in a multicultural, multi-faith setting, and those with multiple challenges
- Ability to keep composure and prioritize effectively during high-stress periods and situations
- Ability to professionally and compassionately handle confidential, sensitive material
- A Police Record Check (Vulnerable Sector) is required
Skills
- Crisis intervention
- Conflict management
- EMRs
- Salesforce
- MS Office software
- Google Drive
Location
- Toronto
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- Medical office administration certification an asset
- Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
Salary/Compensations
- $44,156.55
Benefits
- Group RRSP matching
- Annual leave
- Paid personal days
- Comprehensive health and dental care coverage
- Employee and Family Assistance Program (EFAP) with counselling services by Christian professionals
About the Company
- Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.
- Since 1896, YSM has worked to transform the lives of people living with poverty, offering wrap-around support via holistic programs and services.
- YSM enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.
- YSM invests in its people and seeks diverse staff who are Christians with a heart for neighbours in need, a desire to transform lives, and who believe in treating everyone with dignity and respect.
Equal Opportunity
- YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- YSM does not use any form of artificial intelligence (AI) at any stage of the recruitment process, including candidate screening, shortlisting, assessment, and selection.