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About the Role
As a Customer Relations Consultant, you'll play a key role in protecting and enhancing the SIXT customer experience by handling customer enquiries and complaints with professionalism and empathy, ensuring every interaction meets service standards. You will collaborate with internal teams and franchise partners to turn challenges into positive experiences and support SIXT’s reputation for excellence.
Responsibilities
- Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
- Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
- Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
- Identify recurring issues and trends, providing feedback to improve processes and service quality.
- Support achievement of customer satisfaction and service quality KPIs.
- Promote and maintain SIXT standards, safety practices, and core values in all interactions.
Requirements
- Successful applicants will be required to complete a National Criminal History Check.
- All candidates will need working rights in Australia.
Skills
- Communication & Interpersonal Skills: Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.
- Problem Solving & Conflict Resolution: Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.
- Time Management & Adaptability: Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.
- Integrity & Technical Skills: Uphold SIXT’s values and use computer-based systems confidently.
Location
- Sydney
Work Type
- Full-time
- Part-time (19 hours per week)
- Hybrid
Benefits
- Range of benefits and discounts
About the Company
- At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.
Equal Opportunity
- We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.