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About the Role
The Student Support Officer is responsible for the day-to-day operations of the MNO’s Post-Secondary Education direct funding programs, including financial assistance, travel support, tutoring support, and student bursary programs. This role involves ensuring program eligibility, facilitating applications, student contracting, communication, and program compliance.
Responsibilities
- Ensure that the goals and objectives of the MNO Education and Training programs deliver post-secondary education funding programs
- Case manage client files effectively, involving ongoing monitoring of client progress and outcomes
- Provide program referrals to meet client needs
- Follow up with clients after program completion to ensure long-term success
- Liaise with MNO staff, specifically labour market staff, and maintain knowledge of current and expected labour market needs
- Assist with the planning, promotion, and participation in community outreach activities
- Assist in the development of partnerships with indigenous organizations, education and training institutions, and other stakeholders
- Update the client information system
- Evaluate the effectiveness of service and program delivery
- Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
- Promote the values of the organization within the workplace and community
- Report all unsafe conditions, hazards, or practices, accidents, and incidents according to the Occupational Health and Safety Act
- Adhere to all Health and Safety requirements within MNO policies and procedures and provincial legislation
- Perform other job/branch-related duties as required
Requirements
- College Diploma (1 or 2 year)
- 1 to 3 years of experience
- Client service experience
- Demonstrated social services/community support experience
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills
- Organization skills and time/priority management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate sound judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
Skills
- Client service
- Social services
- Community support
- Confidential information management
- Community-based program coordination
- Community-based project coordination
- Technology literacy
- Proficiency in standard office equipment
- Advanced communications
- Organization
- Time management
- Priority management
- Detail-oriented
- Problem-solving
- Judgement
- Decision-making
- Independent work
Work Type
- Fixed Term
Experience Level
- 1 to 3 years of experience
Education Level
- College Diploma (1 or 2 year)
Benefits
- 4% Vacation pay
- Pension plan
- Annual paid two-week holiday closure in December
- 16 paid public and employer holidays
- 15 paid health & wellness days
- Challenging, multi-disciplinary work environment that fosters learning and professional development
- Substantial educational incentive to promote personal and professional growth
- Employee Assistance Plan
- Telemedicine plan
- Goodlife corporate membership discount
- Bell Mobility's exclusive partner program
- Staple's corporate discount
- Dell member purchase program
- Mark's corporate discount
About the Company
- MNO’s culture is at our core
- The MNO workplace culture is full of potential ready to be unlocked.
- As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community.
- What that really means is there is a place for almost everyone under the MNO employer umbrella.
- We recognize people are different, and that is our source of strength.
- We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.
- The Métis Nation of Ontario is a special services organization.
Equal Opportunity
- The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion.
- The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process.
- These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
- Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
- The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).