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About the Role

The Event Manager is responsible for the operations of the restaurant’s Banquet department, ensuring exceptional guest hospitality, effective team management, and daily profitability targets. This role involves managing sales, labor costs, facility maintenance, staffing, and supplies.

Responsibilities

Achieve budgeted financial results for Labour, Food Cost, QSA’s, T&M, and discounts.
Analyze financial and KPI data to create operational action plans for guest experience improvement and sales growth.
Manage supplies for the entire department.
Proactively manage maintenance and repairs of all event spaces.
Ensure restaurant compliance with all Health and Food Safety Standards.
Ensure service standards are consistently met and exceeded.
Ensure the Event Facility is clean.
Ensure Food Standards are consistently met and exceeded.
Achieve excellent online sentiment scores.
Foster a culture of ensuring outstanding hospitality moments.
Track and analyze sales quarterly and periodically.
Ensure sales calls are performed weekly.
Monitor and respond to event requests via email and Opentable large group inquiries.
Ensure all rooms are “Show ready” at all times.
Write Event Schedules.
Manage crew member book offs and holiday requests.
Ensure the team is staffed appropriately.
Manage the Uniform program to a high standard.
Conduct all first interviews for new team members.
Create and manage the training plan for all new team members.
Develop an appropriate number of trainers as per the development ladder.
Develop team members into supervisor positions.
Ensure Company training platforms are completed by all team members.
Roll out new service initiatives during team rollout meetings.
Champion Staff Incentive programs.

Requirements

Must be legally entitled to work in Canada.
Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

Skills

Sales tracking and analysis
Sales calls
Event request management
Staff scheduling
Crew management
Uniform program management
Interviewing
Training plan creation and management
Trainer development
Team development
Staff incentive program management

Location

Canada

Work Type

Full-time

Experience Level

Management

Education Level

All crew positions for your respective department training modules
Trainer development Program training modules
Supervisor Development Pathway training modules

About the Company

Northland Properties is a 100% Canadian-owned company recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
The company has been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
Northland Properties is Canada’s fastest-growing hospitality group.
The foundation of their continued success is their people and their ability to take great care of guests.

Equal Opportunity

Northland Properties is committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.
As an equal opportunity employer, they are constantly seeking motivated and enthusiastic individuals to join them in various fields.
Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
Accommodations are available at any stage of the recruitment process upon request.