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About the Role

The Operations Manager is a key member of USHG’s Operations team, playing a crucial role in driving efficiencies and maintaining high standards of excellence across businesses. This role ensures clarity, accountability, and strategic spending practices within USHG businesses by collaborating with various departments and external vendors.

Responsibilities

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Oversee Foodager and Bevager (Craftable) to optimize the Cost of Goods Sold (COGS), purchasing decisions, pricing, and spending
Develop and maintain purchasing systems, SOPs, and training to ensure accurate ordering, consistent product specifications, proper GL coding, and effective use of Craftable
Partner with restaurant leadership, Finance, and Accounting to monitor COGS KPIs, maintain accurate inventory records, process invoices promptly, and ensure accurate period-end closes and accruals
Collaborate with the USHG Facilities team to oversee preventative maintenance, repairs, and maintenance spending, ensuring work is completed on schedule, within budget, and according to contract
Manage operational projects and vendor relationships from approval through completion, coordinating stakeholders, tracking budgets and timelines, and ensuring accurate invoicing
Lead the implementation and adoption of new technology, systems, and procedures through clear communication, training, and effective change management
Create and maintain Operations Handbook documenting key vendors, furniture and fixture specifications, and other essential operational details

Requirements

The Operations Manager has a meaningful positive impact on both the management teams and the restaurant P&L and makes decisions in line with Budgets and Forecasts.
Additional key relationships would include external vendors and trades as well as internal departments such as Finance and Accounting, Technology and more.

Skills

Supply Chain
Analytics
Facilities Management
Finance
Accounting
Technology
Vendor Management
Project Management
Change Management

Location

New York

Work Type

Full-time

Experience Level

Consideration for your experience and impact

Salary/Compensations

$70,000

Benefits

Competitive pay and bonus potential
Medical, dental, and vision insurance
Flexible spending options for healthcare and dependent care
Generous paid time off
Paid parental leave
Matched 401(k) plan
Life insurance
Employee assistance programs
Exclusive access to primary care, mental health, and other wellness services
Access to the USHG HUGS Employee Relief Fund
Annual dining credit
51% dining discount across the entire USHG family of restaurants
Pre-tax commuter benefits for transit and parking
Opportunities for learning, mentorship, and collaboration

About the Company

Union Square Cafe’s seasonal cuisine draws inspiration from the kitchens and tables of Italy, France, and Northern California.
Union Square Cafe—the flagship business that launched Union Square Hospitality Group—has been one of the country’s most beloved restaurants for more than 35 years.
In our second home on 19th Street, Union Square Cafe embodies the heartfelt passion and generosity that has been the restaurant’s calling card since we opened in 1985.
Designed by Rockwell Group, our new home preserves the restaurant’s signature charm, intimacy, and familiarity in a fresh, contemporary dining environment.
Union Square Cafe has won five James Beard Awards and earned Zagat Survey’s #1 ranking as New York’s Most Popular Restaurant an unprecedented nine times.
At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do.
We believe our people are our greatest ingredient.
Joining our team means becoming part of a culture rooted in care, creativity, and growth.

Equal Opportunity

We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
Center the salt shaker with an unwavering commitment to excellence and the values that matter most
Write a great next chapter. The road to success is paved with mistakes well-handled
Bring a charitable assumption and err on the side of generosity
Leave our campsite better than we found it; always responsible for the impact of our wake